Hello. I have a complaint about Winner Casino. I have won some money there and requested a withdrawal. Usual part of this procedure is account verification with electronic copies via e-mail, but the casino also asked me to sendnotarised ID to the Philipeans which was completely unacceptable for me but Winner insisted on it and afterwards i gave up and sent it, despite their refusal to compensate my expences for this ridiculous request.
Documents were sent using Fedex tracked delivery, which cost around $100. Next step of their "superb" service was my rejected package due to the absurd situation when nobody in the office could put a signature for Fedex to confirm receipt, so the documents eventually traveled back to Russia. And all the time that package was in Makati city members of the casino were trying to convince me that my documents can't be rejected, that they will be accepted as soon as they would be delivered. And they ignored my delivery confirmation messages, I even phoned Philippean Fedex branch to closely monitor the situation. Now they lie that my documents never reached them. Fedex can`t be blamed because they tried to help all the time the package was in the Makati city, no one would just accept and confirm delivery.
They still refuse to process my withdrawal, which means I`d have to spend another $100 or so with no guarantee that another silly trick won`t be pulled out.I believe the casino should accept the documents I sent via email because it was completely their fault that they don`t have Notarised ID. This absurd situation has been going on for two month I still can`t get my money. The worst part of it is that they don`t even answer my emails. The casino should review this situation and process my payout. Players, think twice before playing here.