I am a regular user of internet casinos and gaming sites.
I joined Winner and made many many deposits using my debit card.
I eventually won a sum of money and withdrew it - I was sent an email showing me a list of about 20 transactions that were to be refunded to me - which would reach the total of the amount withdrawn (strange - this has never happened before).
I was not asked to verify my identity or information.
I carried on playing at Winner and then won another significant amount !!! Great - went to withdraw it and was asked for the usual - photo id - utility bill etc AND I had to sign a list of about 25 deposits - which they claim is there policy once you have made a certain amount of deposits ????? Anyway I did this - and returned it back. Whilst I was checking these deposits against a recent bank statement I noticed that the amount that they had credited me back was less that half of what I had won.
I questioned this via live chat - and they suggested that I contact customer support - which I did and then sent the bank statement showing that they had not credited the winnings !!!!!
This was over a week ago and they have still not responded (I have received the later winnings in lump sums and that was fine)
Has anyone ever heard of anyone doing this before ??? I have not experienced this with any other site and find it very odd - if I had not of looked at the bank statement properly I would not have noticed this - and why did they not require any details of me for this withdrawal.
I am unable to get any answers from Winner and am very annoyed that casinos take your money without any proof that its your card etc etc and with places like Winner crediting back winnings in individual amounts (50 here and 70 there etc) this is not a normal way to return winnings.
I have tried to contact the authority that they are registered with but on the two occasions that I have done this - my computer was blocked by my security programme and computer had to be restarted both times.
All very strange !!!!!!!!