Winner casino not paying cashback

posted on September 16, 2013.

I received an email with a 25% promotion cashback. Now the casino refuses to credit the cashback that totals to the amount of 1000 eur. I have made my deposit during the last day of the period they told me via email and now they refuse to credit the cashback stating that they have the right to change the terms of their offers when they chose to. I was not informed of any change whatsoever so I made my deposit as I did during the previous days (when I was credited the cashback)

I played at Winner as I knew they were trustworthy. Actually until now I had no issue with them but now they just refuse to pay the cashback. What I demand is that I receive my cashback as per the terms I deposited for.

posted on September 17, 2013.

Dear Neculaiasa,

We would like to inform you that we are willing to assist you in the best way we can with your concern. We have tried to contact you today at the registered phone number in your account however we were not able to reach you. Please provide us with a time frame and phone number that we can contact you at.

We are looking forward to hearing from you so we can address your concern immediately.

Thank your time and cooperation in advance.


Winner Casino

posted on September 18, 2013.

I've been contacted via phone by casino representative and was confirmed that the cashback I was supposed to receive was added to my account. I consider this matter closed.

posted on September 20, 2013.

Dear Neculaiasa,

Thank you for your comment. We wish you great time at our casino and should you have any additional questions do not hesitate to contact us.


Winner Casino

posted on September 24, 2013.

 Complaint solved!