I recently joined and won a measley £45 with this mob of jokers. Upon withdrawing my winnings I waited a week and then received only £5 of my £45 and I'm yet to receive the rest. I e-mailed their customer services numerous times in an attempt to resolve it and they are still yet to respond 48 hours and counting.... So I decided to call them at considerable cost to myself (as I'm calling off a mobile) I ended up with what can only be described as an illiterate Phillipino lady who speaks perfect English but apparently can't understand it as it took me an age just to get her to spell my name 'Lee' by the way correctly. She eventually found my account details and suggested that it was my banks fault for holding the funds and that they've been paid already so... I called the bank and as expected they said that it was tosh and they wouldn't do that it's not normal practice. So I called winner casino back and to my utter disdain I got the same lady. I told her what the bank said and she said 'oh... Ok.... I'll get right on it, bye.' And put the phone down. I don't anticipate receiving my winnings any time soon and neither should anyone else that gambles with these utter jokers.