Winner Casino - charging me money despite me closing my account

posted on December 25, 2012.

i have closed my account, and asked winner to block my account. however they have started charging me for no reason whatsoever since the closure. i have no idea why and this is angering me, they also prove impossible to get hold of and have not responded to any of my emails.

posted on January 14, 2013.

Dear Charlie,

We have reviewed your case in details and we would like to inform you of the status of our investigation.

Based on the activity in your account and based on the document you have provided we are positive that you have not been charged additionally after the closure of your account.

We can confirm that the statement you had sent to us indicates that the original date of the transactions was before the closure of your account. Please be advised that it is possible that some of the transactions would appear with a certain delay on your statement, however we can see that the actual date of the transactions also appears on the statement.

We have checked your account and we found several correspondences regarding the closure of your account – including the one where you provided the requested document. We can also see responses regarding all of your concerns from our part. We would advise you to contact your bank again for a final confirmation but we can assure you that we see no activity after the closure of your account.

You can always reach us via chat, email or phone – we will be happy to assist you further.


Winner Casino

posted on May 21, 2013.

 charlie, what happened to this issue? Is this complaint solved?