WestCasino - Repeated cancelled withdrawal requests claiming tech issues

Dear @Uwynn,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello Uwynn & AskGamblers Team,

Greetings from WestCasino!

The player is trying to withdraw NZD 1851. Unfortunately the payment can't be processed through the method chosen by the player due to technical issues. Our Finance team tried multiple times and the payment failed each time.

Since we don't have any ETA on when the issue will be resolved, the only option available is to place the withdrawal request using Bank Transfer. This will also require that a bank statement be provided for that specific account showing the account holder name and account.

All the best,
Eduard

I have sent you a screen shot and a pdf of of my bank account details along with international swift code to the support team and finance team. Could you kindly let me know when you process my withdrawal.
Thanks

Hello Uwynn & AskGamblers Team,

Thank you for your reply!

I can see that you managed to place a withdrawal request using a different method.

This should be reviewed shortly by our Finance team.

All the best,
Eduard

Dear @Uwynn,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.