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Casino Cruise - Delaying 1960 payment for too long


Complaint Info

Disputed casino

Casino Cruise


€ 1960

Posted on October 14, 2017

I poured money at casino cruise have won some money .... so I want to pay off. have sent all necessary documents .. it has been fully verified ... and still let me wait ... during the wait I lost about 3500 of my winnings, so I have frozen my account until they pay off .. .. there is a third party on now.... the game provider .... what's happening there all?can someone help me....i am tired of waiting...I've spoken to 4 different people on chat. First person told me the withdrawal would be done 'tomorrow', second told me there was an issue with payment processing team and again it would be done 'tomorrow', third person told me there was in fact no problem with the payment processing team and it would be processed..you guessed it, 'tomorrow'...my whitdrawal 1960 euro..

Posted on October 17, 2017

Hi Battal,
Thank you for taking the time to get in touch.
I have checked up on your account and can see that your withdrawals are currently being processed. I apologise about the delay with this, this was due to waiting for a response from the game provider, which is standard procedure when it comes to large winnings.
If you ever need any assistance please don't hesitate to ask.
Congrats on your win and have a great day!

Posted on October 21, 2017

Dear @battal,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on October 22, 2017

they made the payment....but i took a long long time...

Posted on October 26, 2017

it is solved but too late ofcourse.....in the mean time i lost over 3500 beceause they did not pay on time...

Posted on October 26, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.