Virtual City casino Withdrawell 2000 EUR. HELPP

posted on January 15, 2012.


Recently had my account blocked on Virtual City Casino after wagering the bonus until I could withdraw my winnings. They claim that I have to call the risk management team. every time I phone it's apparently a different country and time of day. Very bad casino, keeping all the money, locking accounts, customer service is a joke (first woman i talked to was laughing at the fact I cant buy people things i promised) Was sent withdrawl confirmation but never contacted regarding this decision. avoid this place. We are going to write letters and keep calling but they just don't care about the consequences. "

posted on January 17, 2012.

Please send your account number to [email protected] so I can look into your issue.

The casino support is located in Australia. Current timezone is +11:00GMT. Risk management department is in the office between 8.30-5.30.


posted on January 17, 2012.

Actually I have managed to find your account.

I have spoken to risk management and they have asked that if you are not able to get ahold of them via phone, you can email them at [email protected]


posted on January 21, 2012.

 Any updates from the submitter of this complaint?

posted on January 29, 2012.

 What happened here? Any updates from the player?

posted on February 28, 2012.

 There's no need to affect casino's reputation with posting a complaint which closes due to inactivity of the submitter, after tho chances given to respond, so this case is solved!