Ag Awards

Virtual City casino Withdrawell 2000 EUR. HELPP

Complaint Info
Disputed casino Virtual City Casino
Reason Declined payment
Posted on May 16, 2014


Recently had my account blocked on Virtual City Casino after wagering the bonus until I could withdraw my winnings. They claim that I have to call the risk management team. every time I phone it's apparently a different country and time of day. Very bad casino, keeping all the money, locking accounts, customer service is a joke (first woman i talked to was laughing at the fact I cant buy people things i promised) Was sent withdrawl confirmation but never contacted regarding this decision. avoid this place. We are going to write letters and keep calling but they just don't care about the consequences. "

Posted on January 17, 2012

Please send your account number to [email protected]­Rew­ard­sAf­fil­iat­ so I can look into your issue.

The casino support is located in Australia. Current timezone is +11:00GMT. Risk management department is in the office between 8.30-5.30.


Posted on January 17, 2012

Actually I have managed to find your account.

I have spoken to risk management and they have asked that if you are not able to get ahold of them via phone, you can email them at riskma­nag­eme­[email protected]­cas­ino­rew­ard­


Posted on January 21, 2012

 Any updates from the submitter of this complaint?

Posted on January 29, 2012

Dear @zaferce,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on February 28, 2012

 There's no need to affect casino's reputation with posting a complaint which closes due to inactivity of the submitter, after tho chances given to respond, so this case is solved!

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