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Virtual City Casino - €125 on loyalty points ,with a casino block on it ,i cannot redeem them!

Complaint Info
Disputed casino Virtual City Casino
Reason Casino terms violation
mrleijten Netherlands Message
Posted on May 16, 2014

Casino Rewards: More than 10 million satisfied users and over 12 years of rock solid reputation. Let us take care of you.

You are now chatting with Robby.

you: hi

Robby: Welcome to the Casino Rewards support chat. How are you doing today?

you: i won in the bingo :Account:Casino Reward­sBa­lan­ce:­12,­581.00 Pts.

you: how can i play them with slots

Robby: That's great :D

Robby: Let me help you

you: thanks

Robby: Can you please confirm your Casino account number/username or email address for me?

you: where do i see that

Robby: You can click on My account

Robby: And you'll see your number at the top

you: xxxxxxxxxxxxxxxxx

you: i play 3 casino,s

Robby: Could you confirm your email address please ?

you: can you look where wich i can claim

you: xxxxxx­xxx­xxx­[email protected]­

Robby: Thanks

Robby: Igor you can't claim this bonus

Robby: Your Casino Rewards account has been suspended

you: oke wich account

Robby: All your accounts are suspended from receiving bonuses

you: i won them honest with bingo

Robby: I know Igor but you know as well that your VIP point have been suspended for a while now

Robby: So there's no way for you to claim this

you: fzcr0152662705 Zodiac Casino Flash € fvcr0152912702 Virtual City Casino Flash € fler0153043400 Lucky Emperor Casino Flash €

you: they are diferent casino,s

Robby: They're the same Igor

Robby: All part of Casino Rewards.

Robby: Sorry to be straight to the point Igor but I'm sure you are already aware of the situation.

you: yes but that,s not a problem i deposit them all different

Robby: Yes but they're all linked together

Robby: Through the Casino Rewardds account

you: got them and now

you: i honest won and like to claim them

you: nobody say it,s illigal to play 3 different casino,s and deposit was also good

Robby: It's not illegal no. But your points account has been suspended.

you: that,s €125,-

you: then keep the lock off

Robby: You can't redeem them sorry

you: what do you want to know ,because the are temporilly suspended

you: reason

you: ??

Robby: Because essentially you have been signing up with our casinos just to claim our signup offers

Robby: Without showing a real intention to risk your own money

Robby: I think that sums it up.

you: it,s normal to play first the welcome bonus and that i then pick the one,s with deposit €1 and get €20

you: nobody say that,s illigal

Robby: Yes and then you move onto the next ones

you: offcourse

you: you give that bonus with your banner

you: and that,s what i deposit offcourse there is nowhere saying deposit more or play first more money

you: i copy this and write it on internet, because that is no reason to block it

Posted on January 5, 2014

Dear player

Please refer to the following term in the Virtual City Casino T&Cs: http:/­/ww­w.v­irt­ual­cit­yca­sin­o.e­u/t­erms/

Casino Terms and Conditions

5. Player's Casino account

vi. All customer offers are limited to one per person, family, household address, email address, telephone number, debit/credit card and shared computer, eg. school, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any Player or group of Players.

As you have already claimed the sign up bonus on multiple accounts at Virtual City Casino, you are not eligible to claim it again.


Posted on January 6, 2014

We were informed by the casino security department that player has registered more than 30 accounts at the casino, which is considered as an obvious breach of the casino terms and conditions.

The complaint is closed and marked as successfully resolved.

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