€125 on loyalty points ,with a casino block on it ,i cannot redeem them!

recently I joined the casino, I gained 70 pounds, and I made a withdrawal, a week of that, I have not received payment, help me , thinks ,

I sign up to there no deposit offer deposit 0.10p to get my £20 I got that played the slots on there on £1 a go won 600 played about another 400 spins till I had £410 out then they send me some excuse and bad my account something to do with betting 25% of what they give me in one go whens that's a lie I only play the slots on £1.50p a stake so they rip me off I would never go nere this casino they are scams casino I advise never to play this site again what a joke they and on top of all that they do not reponse to your email what a joke casino of course they are not base in the uk if not they would not me aloud to give away with things like this

On 16th January I had requested withdrawals 200e. So,today I checked my account for see the winning money but nothing. Then I spoke with support about this matter and she had informed me to write emails to risk managements.But why?

**Casino Rewards: More than 10 million satisfied users and over 12 years of rock solid reputation. Let us take care of you.

You are now chatting with Lea.

you: Hi

Lea: Welcome to the Casino Rewards support chat. How are you doing today?

Lea: How can I assist you today?

you: why my account locked?

Lea: I can check that for you.

Lea: Could you please confirm your casino account number for me?

you: tvcr0153470615

Lea: Thank you.

you: the pending period 48 hours passed long time ago

Lea: Farjana you have to contact our Risk Management Department which is looking after your account. You can contact them via email : [email protected]

you: why should I contact with them!!

you: Today I should receive my winning 200 euro

Lea: Because my department is not looking after your account anymore. Therefore I do not have any information about your account.

you: same story like other players!**

I never faced this kinda situations Can you help me to figure out please?

Hello,

i received this mail, but i didn't break any of the rules:

__________________________________

Hello Dominik,

We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino.

For more information please look under Bonus Account Terms and Conditions include >> Point 13

“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:

1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met; A single bet in Roulette counts as the total of all chips placed on the table when the wheel is spun.

2. Using the double-up feature to increase bet values;

3. Even money bets on Sic Bo, Craps and Roulette

4. Starting a game's feature after the bonus balance used to build up the credits towards the feature has reached 0."

Therefore, the winnings are void and have been confiscated. Your casino account will remain locked.

Kind regards,

Rhys

Risk Management

Casino Rewards

________________________________

I opened an account this casino and deposited 10p and you get five spins of the wheel and I won £20 which derives the bonus amount.I met the wager and won £248 withdrew it and for two days it was being "processed"After contacting customer services three times at no time was told anything was wrong,they even sent me 3 emails offering me further deposit match bonuses up to 100%.On the third day they emailed to say my winnings were confiscated as I had multiple accounts.I have one account with their sister companies which I told them and they refuse to give details of them as they say it contravenes the data protection act,strange considering they are supposed to be in my name.You can only their risk department by email to which they wont respond.They are regulated by the Kahnawake gambling commission which unfortunately not whitelisted in the UK gambling Commission like Alderney,Malta etc.There are a number of other reviews from customers like myself.Some have deposited larger amounts of money.In the UK once a company has accepted your card payment they have entered a contact not so with this casino,further they are not allowed in the USA,France,and China to name a few.Should be banned in the UK.my advice to everyone is to stay clear of this casino and others that come under the CR casino Rewards umbrella.

I was searching on askgamblers for a good deposit offer and I found this nice casino with a nice welcome bonus!You just need to make very little deposit as $0.10 and get $20 amazing bonus. (i warrant you cant find it in other casino offer)

so i started to playing spanish blackjack..its so fun since i won and double my start balance to $40. and then i play video slot.. i know microgaming is one of the biggest online casino software since i really confused to choose one video slot to play. i type "T" word on the searching box and and looking tally ho video slot and amazing i won free spin twice and raise up my balance more than $100.

I think this my lucky night.. choose big kahuna for second slot to play and won about $250, i keep play and almost lost it all. i'll going back to playing blackjack with the balance has left $20.. NICE !! i raising again. its time to revenge Big Kahuna. Right, as my prediction i've hit about 4-5 bonus and won $300

i'll keep play and choose league of fortune for the next slot.['m start play with a big stake about 2,5 per spin and raise again 4,5 per spin. got 12 free spin and hit a big win on that.

finally i still have about $370 on my casino account and take $311 to withdraw it.

And I really Surprised when i've check my email..

i received email from casino risk management this morning

Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.

The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.

As such, the winnings have been voided and confiscated.

What a hell, i really anger with the arraignment. what a system they have and tell i have multiple account in there. its my first time i play on virtual casino. and i just have 1 account in there. and i check for the casino rewards they have many casino incorporate. Check from the all casino i would pay $100 for anyone has found my account in there.!!!

Dear

That casino is cheater casino

I register get bonus and finish wager request and ask withdraw

1.st i get email from risk department read this please:

The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:

1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;

2. Using the double-up feature to increase bet values;

3. Even money bets on Sic Bo, Craps and Roulette”

4. Starting a game's feature after the bonus balance used to build up the credits towards the feature has reached 0.

I response on that email that i did not do anything about that ,and they lock my account

After that they send me email that will not pay me because :

Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.

Therefore, the winnings are void and have been confiscated. Your casino account will remain locked.

But that is not possible i never open before in virtual city account so they lie to do not pay me

I know I can do nothing but plese put notice that this casino is not fair,and that they wont pay out

Thanks

All my dears .... i was checking the website for this casino and i found the promotion is interesting and i said why not to try it . i made an account and they offer me a bonus for 50$ and which give me 5 free spins and i got 20$ at the end but i have to deposit .1$ i said okay but after i played and met the minimun requirment they asking for and after confirming with the people in customer support i made a withdraw of 100$ and everything was smooth and fine and after 1 day they sent me an email to reverse the withdraw and they will offer me 25% bonus on the amount i will reverse and i didn't agree and then i received other email saying that my account it block !! for what i don't know now i beleive in that all online casinos is a joke and will never let you cashout even 1$ and i hope to see your reaction about this matter