When joining the casino the player ticks a box that they have read and understand the T&Cs of the casino. It is the player's responsibility to read and understand the terms and conditions.
The player broke the terms and conditions by placing bets over 25% of the bonus received. Bets placed were 50% of bonus amount received (much higher than the 25% limit stated in the terms). Therefore the withdrawal was confiscated.
It should be noted that the player only deposited $0.10 to receive the $20 bonus.
It should also be noted that the email regarding the reversal bonus is automatic, not a personal email. The outcome and the email are not related.
The player was sent the following email:
We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino.
For more information please look under Bonus Account Terms and Conditions include >> Point 13
“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:
1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;
2. Using the double-up feature to increase bet values;
3. Even money bets on Sic Bo, Craps and Roulette”
4. Starting a game's feature after the bonus balance used to build up the credits towards the feature has reached 0.
Therefore, the winnings are void and have been confiscated. Your casino account will remain locked.
After replying the player also received the following email:
Please be advised that it is your responsibility to read, understand and accept the Terms and Conditions prior to wagering on a real player account.
As a result of the aforementioned breach of the Casino's Terms your account has been close permanently and the Casino stands by it's decision.