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Drift Casino - Refusing to close account


Complaint Info

Disputed casino

Drift Casino


€ 500

Posted on September 26, 2016

I signed up at the new Drift Casino and registred a new account with them
Deposited 50 Euro and won around 800 Euro.
1. When i register they not ask for adress and such things like all other casinos i played on.
2. The dont want kyc verifikation when i ask for withdrawals at all.
3. I tried to put a different witdrawals from 250 up to 700 but nothing happend on my account no history, no change on my balance, no emails NOTHING.
4. I asked the chat why i cant see a asken withdrawal and they did not answer they only told me to wait 1-24 hours and they will approve it.
5. I waited for something to happen but next day they still say wait and wait.
6. I got different answers from the chat one told me that i could withdrawal 250/day another one 215/day etc etc. The declined my withdrawals and they not send a single mail, NOTHING.
7. You can not follow withdrawals like on all other casinos. And no emails sent.
8. So i decided to play up all my money and then block my account but they did not accept that. I send them 4 emails there i asked them to close mu account but they said NO.

Here is the last email from them.

Dear Dennis,

Perhaps your decision to block your account is a little bit hasty and might be reconsidered. We can perfectly understand why you're being upset now. Anyway your own gaming experience in our casino has shown that Drift Casino is one of the best places to try the luck in. The payout of the machines is really high. One can win a fortune from a very small deposit amount!

Please keep in mind that Drift Casino has official license. Gaming process is controlled by game developer so we do not affect the game. We have a lot of bonuses, most of them do not have any wagering requirements. Our staff is always happy to help you with any issue 24/7.

Once again we'd like to apologize for the inconveniences with your first withdrawal. We would like to ensure you that we always fulfill the obligations to our players. All the wins are being payed to our players in time according to the rules of casino.
As for withdrawal limits they are raised with the upgrade of the player's account status. Moreover the players with the premium account status have a lot of benefits in our casino.

If you change your mind we’ll always be happy to see you among our players!

Have a great day!

This is the worst Casino i ever visited and they dont care about customers.

So what i want is that they close my account forever on this casinio they are not serious.

Dennis < name removed >

Posted on September 27, 2016

Hello Dennis,

First of all we're sorry that you've had negative experience at our casino. We'd like to give the answers to all your questions, but in order to do that we need your e-mail. Then we'll be able to check out your account history and answer your complaint ASAP. Please send us your e-mail in a personal message.

Drift Casino

Posted on September 30, 2016

Dear Dennis,

We have analyzed your account history and looked into your conversations with the support team, so we are ready to answer your complaint. By the moment when you made your first withdrawal request, you had not completed the triple turnover of your deposit. That is why your request was declined. Unfortunately due to the technical issues you hadn’t received any notification about that. However, our support team had clarified this rule to you via online chat. The technical problem is already solved.
As for the withdrawal limits, we have already increased them. We also apologize for giving your wrong information about the withdrawal limits and we promise that won’t happen again.
We are very sorry for all the inconveniences and we have provided you with a 500 euro compensation which is already in your balance.
If you still want your account to be blocked, please contact our support team and they will help you with that.
Looking forward to seeing you in Drift Casino and wishing you luck!

Drift Casino

Posted on September 30, 2016

Its ok for me.
And thanks.
You dont need to close it.
I understand that this was i misstake from me and from now.
Thanks for the effort.
Il go in and try your casino again now when i see that you care.
The Case is solved.

Posted on September 30, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.