Ok so it started out pretty basic won 1000Sek, 107€~
Requested withdrawal 2016-03-03.
Nothing happened untill 2016-03-09 when i contacted the support myself about my withdrawal,
Then i get notified that i need to verify my account and they will send everything to my email.
6 days without any information and would probably been alot longer unless i had asked them myself.
So i send in all requested dokuments,
2016-03-11, Get back that it was bad and they missed stuff that i sent in takes 3 support talks moore over the period of 3 days before i get notified that the bankstatement i sent in was too small too see and not wrong or missing.
2016-03-14 i get help with sending in every single document that was wrong.
Later at night i get my withdrawal rolled back to my account so i request another withdrawal now.
I dont know too much about casino cruise i really like their support they are really kind and i would love to be a returning customer to their casino. But right now it feels like a delayed nightmare without a end, I honestly dont even dare to insert any moore money untill this is solved.
It never taken this long on any casino i ever played on to verify or get information.
Now the department that check my verification whent home for the day.
Probably i'm just a bit unlucky and i can't really blame them at full since my document's where not approved so that was on my part aswell.
I'm just hoping this will be over soon. :(