Complaint #29 Begado Casino

Account closed after verification without any given reason

By iealean

11 years ago

Message on forum

I had to summit faxback form all with my identity verification to make a withdraw from my acct... the representative to me the only way for me to send the forms and documents was via email in pdf format. or cell phone... I begin summitting forms on 10-2-14 and I received an reply email stating that my documents weren't clear and I need to resummit them. ive have resummited these documents at least five times all the up to 6.06 pm of 10-22-14 when I live chatted with the rep and he had me resend confirmation of my ach deposit number. now its the next day 10-23-14 I go to log in my acct and im locked out with an message saying call customer service. I call customer service and they notify me that my acct is closed due to security issues.... and that they don't have any further info....but they can email them but due to security risk they wouldn't be able to disguise any issues. I ask for the department number they said they don't have it to give to me and that they will email them about my compliant

Disputed Casino Begado Casino

Reason Verification issues

Discussion

iealean

• United States

11 years ago

to whom it may concern

im writing you regarding my refund- refund amount....

I just got off the phone with a representative by the name of Luis who informed me that my refunded is only 44.00 dollars. this amount is incorrect. Before my acct was closed I had 5192.00 dollars. and of me wanting to withdraw 3000.00 for moving purposes. I had to send in the fax back form and id along with my documents, in order to make an with draw. I did that several times because I kept receiving emails that my copy wasn't clear enough...and that you didn't have a fax number where I could fax my documents... after talking to your representative 10-22-14 and he said I needed to confirm only my ach number that was the only issue which I sent it to him and he said he received it and that he was sending to your department. 10-23-14 I try to log into my account and I receive a message stating that I need to call customer service. in calling customer service I was then notify that my account was closed due to security reasons... and they don't know what security issue it is and that they only way to communicate is only via email.

1. I feel in whatever security issues that may have up rose someone should have notified me immediately so that it could have maybe been resolved....

2. personally via email is not always a way to get things sent ... which that's why fax would be more sufficient and effective in receiving documentation.

3. my issue with is still not resolve because your business still owes me 5,145 dollars and I would like the rest of my money....

4. I want also what was my security issue especially since I have every email that I sent and received. because honestly i had to start calling because a response email i stop receiving in general after resubmitting documents...so that's negligence on your part.

In all due respect i just want what was in my account that i rightfully won and had owned for three weeks and i just want to only withdraw 3000.00 and now you closed my account and im left with 0

AskGamblers

• Support Team

11 years ago

We send to the casino user's details.

Begado Casino

• Representative

11 years ago

Hi,

please send me your username so I can check into this.

Best regards,

Begado Casino Complaint Stats

Resolved 9 / 29

Avg. Amount $325

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

Begado Casino Complaints

See all complaints for this casino

Account been checked for over 1 year?!

I played in Begado Casino and won a nice $4661 in April 2014. They paid me $3000 in May and June 2014. After that they sent me an email about my account was chosen for security checking and I can`t withdraw until it is finished. More than one year passed, no email about the result. I would like to get the remaining $1661, please help me!

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Trying to steal legitimate winnings!

I won 920$ at begado in august of last year, I won it on a deposit not a free chip. in September I get an email from their finance department saying this Dear ____ I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, Benjamin Collins Finance Department so fine I wait and wait , talk to live chat ,and wait some more. live chat says they cant help since its a decision by the finance department so I should email then.. I have emailed them at least 500 times with no response, then on march 11 of this year I finally get an email from them saying Dear _____ Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, Benjamin Collins Finance Department so now they want me to deposit more so I can withdraw the money that I already have in my account for the last 7 months. but here is the kicker they, wont even tell me how much more I need to deposit to be able to withdraw what I already won. I have been online gaming for years, this is by far the worst casino I have ever played at.

Resolved

$920

Blocked account & no pay out

Hi! My name is rulez89 and i opened an account on Begado. I had a no deposit bonus and i made all of the requirements! I deposited 25 dollars, what they needed. After that i liked to pay out my 130 dollars. Sent all of my documents minimum 3 times! Than they BLOCKED my account!!! I wrote to the support via email and live chat, but they didnt answer to my emails!!! Please help me, i would like that they give me my 130 dollars! Thank you! (im hungarian and i not speak very good in english)P.s.: I attached my documents what is sent to Begado! I cant uploaded faxback form and my bank statement, because these are not images (pdf files).

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Refusing to process second part of my payment

hello,!

I won 1800usd at Begado Casino 6 months ago.My documents was successfuly approved.They sent me an e-mail that I need to wait 90 working days to be eligable to withdrawal because my account is choosen for security check.On 10.11.2014 they approved my withdrawal f0 1000usd and paid me.After that day all my next withdrawals was not approved,so I didnt get the rest of my winnings,so is 800usd.Now when I wish to login and request a withdrawal is not possible because my account is locked.Please help me to get my money-I won it in a fair way.

Thank you.

my Begado Casino usarname:< removed >

Resolved

Begado Casino closed my account and refused to pay me my winnings

hi, I registered in Begado casino, played with a free bonus and won, I deposited money and sent my documents to my withdraw monies, I was surprised that casino have closed my account, I have 364$, customer service said that my accoint is closed due to security issues and that they don't have any further information.

Unresolved

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Begado Casino declined to pay me 100$

I have play'd with free bonus of 20$ and wont 369$. I know that i cal withdraw max 100$. So I withdraw 369$ hoped they will transfer only 100$. I have been waiting for almost 3 weeks for payment. Today (11/20/2014) I saw that they have declined 369$. I asked about that in Live chat, but they just said my account is in finance department check for 90 DAYS! I saw many complaints about that 90 days of checking. Why they are doing it? And I didn't get even email about it... I am hoping for advice or some sort cooperation from begado!

Unresolved

$100

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