Ag Awards

Vegas Red Casino - Won't give my winnings, won't let me finish my bonus wagering

Complaint Info
Disputed casino Vegas Red Casino
Reason Account closure
Amount $ 900
Posted on December 5, 2016

I received a bonus form Vegas Red Casino and there was a playthrough attached to the bonus. I was playing and finishing the playthrough and was winning. My deposit was 200 and my winnings were up to 900.

Then when I was I was close to finishing the playthrough, I logged into play and the games were not working. I kept asking support why and then they told me that they were closing their casino.

They then tell me that since I did not finish the playthrough they will only payout my deposit of 200 and I lose my winnings of 900!

Of course this is silly because it is not my fault that I could not finish the playthrough!! They should payout all that I had won to that point.

Posted on December 9, 2016

Dear @avkin13,

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