I have now looked through this into detail and can conclude the below:
To break this down into a time filtered history so that it gets easier to follow.
- It started with the 30th of April where you asked to have GUTSB1 credited to your account since you accidentally claimed the sport bonus and this was changed to the first deposit bonus for casino instead on your request.
- Sadly you seem to have lost while playing with this first deposit bonus. You continued to take part of the offers and managed to claim the code GUTSB2 which is the second deposit bonus - you claimed this one yourself by entering the code upon depositing on the exact time 2016-05-01 10:23 UTC and here is where the violation of the bonus terms happen
- Once you activated the bonus, you play 96 rounds with $7.50 per bet between 10:25 UTC and 10:36 UTC. At this minute, you then raise your stake to $12 and play 87 rounds of $12 per bet with bonus GUTSB2, which exceeds the maximum allowed stake. Later, you complete the bonus and initiate a withdrawal of $5000 CAD at 2016-05-01 15:58 UTC
- This is where our casino team acts when noticing that you have been betting over the limit (when raising to $12 per bet) and thereby confiscate your funds. However our team decides to give you a second chance by not only confiscating everything which we are within our rights to do, but instead credit you $644 with a $3000 wagering requirement. This credit happens on the exact time of 2016-05-05 13:51 UTC. It is added back as the "first deposit bonus" again which is why you can see it twice on your bonus history. In other words, you did not enter a code here but this is a manual adjustment made by our casino team who gave you a second chance by re-crediting the bonus for you with the balance of $644 despite having violated the bonus terms and conditions
With this second chance bonus, you play 352 rounds of $7.50 but then switch to $10 per bet on the following ones. As such, violating the second chance bonus as well.
From our end we can therefore conclude that your funds have been confiscated for the reason you have been informed earlier in the original message (betting over the limit) and the decision will stand in this case I am afraid. Should you want a detailed round by round file of each spin and stake during the bonus wagering please let me know and I will send this to you.
Emir - Support Manager