Treasure Island Jackpots Casino - Refusing a $40,000 withdrawal with no reason stated at all

Sportscal56 United States
posted on January 22, 2015.

I withdrew $40,000. I was ask to fax and email 6 documents 4 times. I received the confirmation that I submitted everything and the withdrawal was approved. a 72 hour audit needs to take place then the funds will sent.
2 days later, my account is locked and every one of my attempts to get an answer was ignored. It's been over a month and after numerous emails to every host, manager, customer service agent went unanswered. I went through a generic site and got to the live chat. They looked up my account, apologized for the wait and responded with Sorry and disconnected the live chat. I put in $4500 and I guess I screwed out of the $40K and I cant get my deposits back either.

posted on January 26, 2015.

Dear @Sportscal56,
Any update considering your complaint? Thank you.

posted on June 20, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment of 2000 was successfully processed, and that you reversed rest of the withdrawal. Please confirm.

posted on June 24, 2015.

It's a nice practice to confirm if your complaint is resolved or not, thank you.

posted on June 28, 2015.

Based on evidence that casino management provided, we can confirm that this player was paid in full. We consider this complaint officially resolved and closed.