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Vegas Winner Casino - $20000 removed from account

UNRESOLVED
lukepark604 Canada
posted on May 15, 2015.

I deposited $100 and was given a bonus of $200. I played various slot games and blackjack as well. Today I got my balance up to just short of $20000 but had it removed entirely. I was told that blackjack was a restricted game and that by playing it I had breached the bonus conditions. However the bonus conditions state that any games other than Slots or Scratch will not count toward the wagering requirements, it says nothing about them taking all your money.

lukepark604 Canada
posted on May 19, 2015.

They are now telling me that I am in breach of bonus terms by wagering more than 5 CAD. After reading the terms and conditions I was satisfied to bet 10% of my bonus, when they mentioned 5 CAD it did not specify if that was coin size, total bet, etc. How can they penalize me when they are so unclear?

Vegas Winner Casino complaints

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  • 1 week avg response
  • 1 week avg complaint life
  • 3,486 USD avg amount

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