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$20000 removed from account


I deposited $100 and was given a bonus of $200. I played various slot games and blackjack as well. Today I got my balance up to just short of $20000 but had it removed entirely. I was told that blackjack was a restricted game and that by playing it I had breached the bonus conditions. However the bonus conditions state that any games other than Slots or Scratch will not count toward the wagering requirements, it says nothing about them taking all your money.
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Disputed Casino Vegas Winner Casino
Amount $20000

Discussion

User name loyalty-level-2
They are now telling me that I am in breach of bonus terms by wagering more than 5 CAD. After reading the terms and conditions I was satisfied to bet 10% of my bonus, when they mentioned 5 CAD it did not specify if that was coin size, total bet, etc. How can they penalize me when they are so unclear?

Vegas Winner Casino Complaint Stats

Resolved 1 / 6
Avg. Amount $3,486
Avg. Complaint Duration 7 days
Avg. Response Time 7 days

Vegas Winner Casino Complaints

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Vegas Winner Casino not following their own responsible gambling policy
I opened an account with this casino, not knowing it was a sister site to other casinos like: slotsmagic and casinoredkings. After i opened my account they closed it and sent me a mail that i have excluded myself from their sister site due to gambling problem. But i could reopen the account again if i wish. And yes i do admitt i am a problem gambler so i tried to open the account again. I have then lost 6000NOK in their casino. Then i find online in a forum stories about other casinos within the same group (Skill on net) that refused to pay winnings to players who have excluded from other sites in their network. If this is the case, how can they then accept deposits from players who are excluded? On the 27/03-2015 i sent this email to Slotsmagic their sister site: "I have come to the conclusion that i have a gambling problem and i am undergoing treatment for this issue. And i have decided to close all my online casino accounts. So please permanently close my account and unsubscribe me from any mailing/sms list you have. Thanks for understanding" Also i have excluded from their other sister site Casinoredkings on the 17/05-2014. Since then they have let me play in slotsmagic and in vegaswinner after i excluded in these two places. I asked them to permanently ban me, i think this should be honored and must be honored. Then i cannot understand how they can allow me to play in their sister site when i stated i have a problem and would like to permanently exclude myself. I am an addict and ofcourse i cannot control myself. I feel like they should honor my exclusion accross all their sites and refund my deposits
Status unsolved Unresolved
kr6,000