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Uptown Aces Casino - Misplaces my payment?!

bri.roberts.77 United States
Posted on October 10, 2015.

Here we go again, I'm starting to think these casinos are enjoying receiving, with holding, delaying, refusing and now misplacing my
winnings. I requested a pay-out last Sunday for 500.00 usd. This is only the 2nd request I've ever made since I was 25 years old and made my first deposit... and I'm now 28! Iv'e spent several thousand and lost without thought! I'm a 3rd generation slot head what can i say its my choice...I'm incredibly loyal and feel so ripped by the treatment I'm getting lately!! (My point is they clearly have an edge)
And in my steady quest to make my gambling experience as less complicated as possible... And as usual i won this from a deposit played with no bonus what so ever. I got the email with transfer details and tracked by web first and once again became disgusted by the fact that tracking indicated that their transfer was picked up yesterday. I'm shocked! So i go on live chat and they give me some statement to the effect of "well be looking into this and maybe tomorrow. My instincts just told me right there that she was clueless. I decided to tend to other matters...few hours later I called only to find that the transfer they supposedly processed today according to email they sent this morning was mysteriously "
picked up" in Nicaragua on the 23rd! yesterday! I was so completely shocked! how could I have picked up my transfer and i live in California USA!!??? I am praying that my identity has not been compromised by trusting these evil thugs behind their computer screens. ...But I'm not even finished yet, After I called to track it...I then called the casino obviously upset. I told her that the transfer they emailed the details for was picked up outside my country and therefore It couldn't have been me to receive them. ...Only to be told these carefully thought out statements: "hold for "VIP" assistance" their must be a mistake on WU" I should take my id to a location to pick up the (non existing) funds"... And after me insisting to her that I knew they were not available and that the difference between ready for pick up and has been picked up was clear to me...she (Kizzy) continued to
eagerly urge me to go to a location. After hailing a taxi and wasting my time i was DENIED this already received transfer. So clearly she purposely lied to me. I have no idea why they continue to allow me as a player accept my money, bombard me with promotions, claim me as VIP...but really they hate me very much. (Catches breath) If ever I could find the sanity to either seek justification or drop off the face of the earth because my head exploded it would need to be now. Help me please!

bri.roberts.77 United States
Posted on September 27, 2015.

I recorded myself phone tracking the transfer...wu not only verifies the dates in which these suspicious events occurred...(money received on 23rd when i hadn't even had the payout email yet) also the location of where it was picked up.

bri.roberts.77 United States
Posted on September 30, 2015.

Uptown aces is continuing to ignore me here, but are also continuing to lie about why my initial payment was refused . They sent and email asking me to try an alternate payment method (To which they gained $76.00 from) and that they would make sure it was processed immediately which was another lie. Because it has not been.
Supposedly they sent the funds by paying my card, this is another stunt i will not fall for by continuing to deposit with false confidence of their honesty...well see


Posted on October 6, 2015.

The complaint has been reopened upon casino's request and we would like to give it one more chance for a successful resolution.

Posted on October 6, 2015.


Thanks for your message and sorry to hear of the issues experienced!

I understand this was paid and is resolved

Please confirm

Mr Uptown

Posted on October 10, 2015.

Dear @bri.roberts.77,

Are you satisfied with the casino's response, can you confirm that you were paid? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

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