Zodiac Casino - Unresponsive and ignorant

Katie Painter United Kingdom
posted on September 29, 2015.

Hello! I'm new to the whole gambling thing so I heard about this zodiac casino £1 - get 20 back, and thought I'd give it a shot, anyway so I didn't understand the whole wager thing until someone explained to me but before that I had been on roulette and used my £21 and bought the amount up to around £150, getting all excited I tried to withdraw the money only for them to say I've not sent any ID through email, so I tried that and they accepted and I tried again to withdraw for it to say I can only withdraw once I've made a deposit using a credit card, so I used my debit card to deposit £20 and I tried to withdraw the money again only to find it says I still need to make a deposit using a credit card before I can withdraw so this time I got my credit card and deposited £20 but then I go to withdraw and it says I needed to meet the wagering requirements, so I go on live chat and ask the woman All about it and explain I only deposited so I could withdraw as I didn't know about the wagering requirements as this was my first time gambling, she said in order to get my refund i need to contact them by email so I have done and they gave me a different email for the refunds department I have emailed them twice and the other people 3 times and no one has bothered to reply to me and after a week I try to go on my account to find it's been suspended! All I wanted was my deposits back surely I'm entitled to!

posted on October 1, 2015.

Hi player

I've read through the notes and can see why you're frustrated. I can see the deposits have been pushed through to be refunded 2 days ago so they may take a few days to get back to you. However let me see what happened with this as it should not have been such a difficult case.


Katie Painter United Kingdom
posted on October 3, 2015.

Thank you I appreciate you're help in getting this solved I will let you know once the refunds have been applied

Katie Painter United Kingdom
posted on October 4, 2015.

No refund received

posted on October 6, 2015.

Thanks player. I will follow up.

posted on October 6, 2015.

Hi again.

I've been told there have been no rejections.

20 was processed to card ending in 8005, and the other 20 to card ending in 3106 on the 29th September.

Please have another look. Thanks.

posted on October 9, 2015.

Dear @fb_967484056649813,

Are you satisfied with the casino's response, can we close this complaint as resolved? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.