Dear Casino Representative,
you are advertising this bonus on your website.
1. How can you advertise something that is only available upon invitation? This is not only misleading, THIS is deceptive behaviour.
2. The bonus has not been credited automatically, and after reading your reply I can understand why - I was not eligible for that. However:
a) your support staff credited me with the bonus, even if I was not eligiblele. I cannot credit something somebody is not eligible for, and then taking it back in case he wins.
b) your quoted terms do not cover this case at all. It is obvious that winnings that are credited by mistake need to remain the casino's property; however, this is not about winnings credited by mistake, it is about a bonus happily credited to my account, and it is a no-go that a such a bonus is credited by your staff without checking eligibility.
You advertise on your main promotion page, in a prominent spot:
"Don’t forget to spend your weekends with us and enjoy our weekly 50% reload bonus of up to €100. Each Friday, Saturday and Sunday, our loyal players can receive this charming offer by using WR100 bonus code while making deposit to TTR Casino. We hope we are not gonna spoil you too much with this weekly offer, as it can be claimed absolutely every week, no matter how many times you claimed it before."
Honestly, if this is not a trap, what is it otherwise? There has been a discussion some weeks about a similar situation with Casino Cruise at Casinomeister, where somebody who deposited with a restricted payment method was credited an automatic bonus.
General conclusion (of all writers in that thread, without exception), was, that this is something that shall not happen and it constitutes close-to-rogue behaviour.
Here in this case it's even worse, as a) you advertise something that is not even available and b) your support staff committed an error (and if my staff commits an error, I am responsible for that and will have to respond with the appropriate actions).
I bet that I am not the only one falling into this trap - what else could be the reason to publish this? You're putting players into a situation where they would have no chance of winning at all, and then take your terms in order to justify actions, and this is really dirty.
From a highly-rated casino with a spotless reputation I'd expect anything else but this.
I am totally aware that, if you don't change your opinion, there are few things I can do about it, considering your Curacao license. However, I'd really expect to recognize you're dead wrong here, change the way this promotion is advertised in the future to avoid other players being mislead, and reconsider your position.
Thank you for your consideration.
