Kindly note, the terms and conditions are on the website which relates to all promotions and bonuses. In the cashier, when you agree to a promotion's terms and conditions, the last term states:
The casino’s general terms and conditions (available from the casino website) also apply.
You can read the terms and conditions over here: http://tropicacasino.com/promotions.php and http://tropicacasino.com/terms.php.
You will be able to read here that you can not wager more than 20% on a game, should you be playing a no deposit chip. In your case, you played 90% of your wagers on Future Fortunes. For this reason your withdrawal was cancelled.
You are also using VPN software to access Rival softwares and Rival have banned you from receiving bonuses as a result.