Trips Casino - Delaying withdraw

Dear ACENZ,


Thank you for sharing your feedback with us. We truly apologize for the inconvenience you've encountered.

We understand how frustrating it must be to face withdrawal issues, especially after successfully completing the verification process. Rest assured, we take your concerns seriously and are committed to resolving this matter as quickly as possible.

To assist you more effectively and investigate the issue further, could you kindly provide your account ID or the email address linked to your account? This will help us review your case in detail and identify the cause of the issue with the withdrawal.

We appreciate your patience and are dedicated to ensuring a smooth resolution for you.

Unfortunately I gave in and played my balance ,6 days is far too long too wait for a withdraw nowadays.
I certainly won’t play at trips casino ever again

Dear ACENZ,

We are sorry to hear about the issue you've encountered. However, after reviewing your account, we do not see any withdrawal request submitted. We do, however, see that you have been playing recently.

Please note that, based on the current balance we see, there are no available funds for withdrawal at this time.
Additionally, the sorry bonus has already been credited to your account.

We kindly ask that you close the withdrawal request as there are no funds available for withdrawal at the moment.

Thank you for your understanding, and if you have any further questions or concerns, please feel free to reach out

I cannot cancel my withdraw because I never managed to make one.in 6 days I was not able to make a withdraw!
Trips casino are well aware most gamblers will not wait that long and just like I did the will spend the funds.

Dear ACENZ,

Thank you for reaching out, and we sincerely apologize for the delay in assisting you with the withdrawal process.

We understand your frustration with the wait, and we appreciate your patience. As we reviewed your account, we can see that no withdrawal request was made during this time, and your balance was unfortunately played through entirely. Given this, there are no funds remaining to be withdrawn.

We understand that you were eager to receive support, and we genuinely regret that the issue took longer than expected. As a gesture of goodwill, we issued you a sorry bonus, which we hope helped to some extent.

We kindly ask that you close the compliance case, as there is no remaining balance for withdrawal. If you ever need assistance with withdrawals or anything else, please don't hesitate to contact us—we're here to help.

Once again, we truly apologize for any inconvenience caused and appreciate your understanding.

Please close this complaint ask gamblers as I have played the balance.
If you play this casino bear in mind the withdraw will take weeks good people

Dear @Acenz,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.