Complaint #3 Trips Casino

Delaying withdraw

By jason b.

1 year ago

Message on forum

Hi there,

I have been trying to withdraw 1380 for over 5 days now.

Fully verified.

The withdraw page comes up with the error.

Check the data or contact support.

The same error as others complaints about trips casino.

Have contacted live support over 20 times and got the same robotic response please wait for the relevant department thanks for your patience bla bla.

Have provided screenshots and videos to both live chat and the support email address.

Feel like I’m been delayed out of a withdrawal.

Please help.

Disputed Casino Trips Casino

Reason Delayed payment

Amount $1380

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Acenz,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Acenz

• New Zealand

1 year ago

Please close this complaint ask gamblers as I have played the balance.
If you play this casino bear in mind the withdraw will take weeks good people

Trips Casino

• Representative

1 year ago

Dear ACENZ,

Thank you for reaching out, and we sincerely apologize for the delay in assisting you with the withdrawal process.

We understand your frustration with the wait, and we appreciate your patience. As we reviewed your account, we can see that no withdrawal request was made during this time, and your balance was unfortunately played through entirely. Given this, there are no funds remaining to be withdrawn.

We understand that you were eager to receive support, and we genuinely regret that the issue took longer than expected. As a gesture of goodwill, we issued you a sorry bonus, which we hope helped to some extent.

We kindly ask that you close the compliance case, as there is no remaining balance for withdrawal. If you ever need assistance with withdrawals or anything else, please don't hesitate to contact us—we're here to help.

Once again, we truly apologize for any inconvenience caused and appreciate your understanding.

Acenz

• New Zealand

1 year ago

I cannot cancel my withdraw because I never managed to make one.in 6 days I was not able to make a withdraw!
Trips casino are well aware most gamblers will not wait that long and just like I did the will spend the funds.

Trips Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,050

Avg. Complaint Duration 6 days

Avg. Response Time 23 hours

Trips Casino Complaints

See all complaints for this casino

My account has been locked

After opening the account, I played baccarat only once, and my account was locked.

When I contacted customer support, I was told that I would receive a response within 24 hours, but nearly seven days have passed.

Even though I have contacted them multiple times, I keep being told that the relevant department is still investigating, and there has been no progress at all. I am very troubled by this situation.

If there are any documents or information that need to be submitted to the casino, I am fully willing to cooperate

Resolved

Funds have not been withdrawn for 7 days

I can't get a payout, I've fulfilled all the conditions they wanted from me! I've gone through full verification, made a deposit, and I've been waiting for a payout for a week now! During this time, they've canceled the payout twice because there's something wrong with my crypto wallet address, even though I've been using it for a long time. After I ordered a payout again, nothing has happened for the past 5 days.

Rejected

€50

Error when withdrawing for past 5 days

Hi, my complaint is quite similar to another complaint i read on askgamblers from mid December regarding this casino

I have played, verified, and have been waiting since Sunday to be able to withdraw funds. The error message i get when trying to make a withdrawal is «please check the data or contact support» - i have been asking multiple times on chat for the past 5 days with the only response that there is a technical issue but they cant tell me when it will be fixed.

Clearly makes me suspicious when i see someone else having the exact same issue about a month ago. I only went to this casino since it is a Dama Nv owned site, but this is very very unfortunate. Hope you can help resolve this quickly.

Resolved

kr32,750

Holding back my winnings

I won 3300NOK on this casino.

Finished the verification process without any problems.

When I was going to withdraw to the credit card/revolut account there was an error message saying: "Please check the data or contact support".

So I contacted them 5th of December for the first time. They said that there was an issue and that I needed to come back and ask for support later.

I have contacted them several times since then and got the same answer every time.

Today is the 9th of December and it still has not been fixed.

And now when I go to the withdrawal page, the credit card/revolut option is removed.

I feel they are holding back my money on purpose. I see no other way than to post a complaint here.

I will attach screenshots of the error message and the removed credit card option.

Resolved

kr3,300