Trada Casino - Withdrawal on 04 Jan still not received

Hi SLH,

I'm looking into this now and will update you asap.

Thanks,

Rachel.

Email received earlier today to advise my account cancelled with immediate effect and withdrawal remains outstanding. I intended to close my account once my withdrawal had been honoured. Trada do not respond to emails sent from my Gmail account so the only way I could chase or get a response was by logging into the website. This option has now been removed so no way of being able to contact them for an update.

Hello again,

According to my system this payment was approved last week. It was sent to the same card you requested it to. Can you check with your bank if there are any pending payments or if anything on their side is holding up the process?

Thanks,

Rachel.

I have just contacted my bank and they have categorically confirmed that there are no pending payments on my account and there are no issues their side. I have received payment from another company with no issues. You can see from the statements I uploaded last week that the payment has not been received and is not pending. I want this matter resolved without anymore delays. We are approaching three weeks yet you are still telling me the same thing I have been told every time I have chased my withdrawal and that is that the withdrawal has been released to my bank. it clearly hasn’t! Please sort this issue out urgently. I am getting nowhere and you keep telling me the same thing and days and weeks just keep going by and I am not receiving my withdrawal!

My withdrawal has finally been received! I am forever grateful to Ask Gamblers as I believe the only reason I received ANY communication from Trada was because of the complaint registered here. It’s taken 9 business days to be received and zero explanations from Trada for the delay. My advice stay well clear of this Casino. The customer service is non-existent.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.