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King Billy Casino - Account closure and confiscation without any reason

Inactive user
posted on October 14, 2017.

I read a lot on bitcointalk that the owner owned a casino previously and scammed a bunch of people out of their money. Well, I ignored that based on the fact that on askgamblers, they had a high rating. Shame on me.

Unfortunately, since they closed my account... for NO reason, I can't show proof of my deposi­t/w­inn­ing­s/w­ithdraw attempt, but here is my story.

I deposited $300. Played a couple hands of roulette and won a little less than $200. I decided to withdraw my winnings before my luck changes and I lose. Before signing up I asked support, what the normal withdraw time and they told me 30 minutes when they are online. Well, I've been waiting 4 days to finally find out today, that they disabled my account. Why? They don't say, they just copy and paste that they reserve the right to close anyones account and take their money without explanation of why. AKA they have the right to scam you for no reason. Why a casino would need to scam me out of a $200 win? Who knows, they must be really desperate. I tried asking support politely but they give 0 info at all. Just the same copy and paste that they can steal our money. DO NOT TRUST THIS CASINO.

Itd be nice if they unlocked my account, even holding my balance, just so I could take screenshots and show you all.

"3.1.6. Casino reserves the right to close your account and to refund to You the account balance, subject to applicable deductions, at the Casino’s absolute discretion and without any obligation to state a reason or give prior notice. Notwithstanding this all contractual obligations already undertaken or entered into will be honored."

I never cheated. I never used any 'unfair' betting strategies (What is that anyways? Is winning an 'unfair' betting strategy?). I don't have duplicate accounts, this was my first time trying them. I have done NOTHING wrong except for WIN $200!

posted on October 18, 2017.

AskGamblers Complaints Team has been provided with complete and detailed information regarding this case on behalf King Billy Casino management. We can now confirm that there are enough proofs that player is a "double spender". With this action, he breached casino term #5.1.5.

5.1.5. Casino has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players, development of strategies aimed at unfaithful winnings, fraudulent actions against other online casinos or payment providers, charge back procedures with a credit card or denial of some payments made, other types of cheating, or is known to have gone bankrupt in the country of his residence, providing incorrect information about personal data during registration Casino reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of Casino and the player will not be notified or informed about the reasons of such actions. Casino also reserves the right to inform the regulatory bodies of such fraudulentactions performed by the player.

And since AskGamblers Casino Complaints Service is designed and meant to help honest players with real troubles, it is now obvious this is not the case with this particular issue. AskGamblers Complaints Team maintains zero tolerance towards players trying to conduct any kind of fraudulent activities, therefore this complaint is being rejected and player has been restricted from using AGCCS from now on. The complaint is now officially closed.

King Billy Casino complaints

  • 8 of 8 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,938 USD avg amount

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