Hi Guys, it saddens me to have to go to these lengths to get paid, but what I want is the public to know what a pack of xxxxxxx and liars Titan Casino are.
I have been a member of Titan a while, but never played there much (my gut was right) - I play at winner.com and casino.com who are reputable and honest companies.
Exactly 8 days ago now, I deposited a small amount into my account ($25) and got a bonus of $30 or so and played the slots as per usual - slots and slots only. I was playing the game GREAT BLUE, played for quite a while on small bets from 50c to $1.25. The turnover requirement on the bonus was around $2,0000. Anyway, I got a great feature and what do you know, on $1.25 bet I won over $9,000. I played for a long time after, and decided to withdraw the $9,000 - ensuring I had met the turnover which had long passed - all fine.
I then immediately sent my ID docs in as required - they were confirmed all ok by Titan within a day, along with muy deposit form all signed. I got an email from Jackie Humprey - supposed manager their congratulating me. so - ALL DOCS ARE IN ON the 10th and accepted - and confirmed.
Today is the 17th - a week later AND I HAVE NOT BEEN PAID A CENT. On their site, it says 4 business days well..that has well and truly gone!! I have emailed, been on chat so many times and they just keep on lying and telling me 48 hours - then 48 hours comes - then another 72 hours!! That is what they just told me on chat - SO THJAT WOULD MAKE IT OVER 12 days - THEY HAVE NO EXCUSE AND ARE BLATANT LIARS! All docs are in, all wagering done, all requirements met - and they just delay and delay it with no reason or excuse at all.
I want two things to happen here:
(1) Obviously to get my $$ (2) THE PUBLIC TO KNOW WHAT THEY ARE LIKE SO YOU NEVER PLAY THERE YOURSELF and put up with what I have had too :
I have been smart about this and kept the latest chat session I had with them - and a person by the name of Solenn - please read it for yourself and see the joke that is this process:
annagggg: Hi there
Solenn: Hi Anna ! Solenn here from Online Support.
Solenn: How are you doing today?
annagggg: I need some help with an isue thanks
Solenn: Sure, no problem,
annagggg: I am ok - very angry at you guys but ok
Solenn: What kind of an issue ?
annagggg: i ahve ha da withdrawlpending now OR OVER A WEEK
Solenn: I'll check on that.
annagggg: i keep getting told the same crap - we will get back to you, blah blah
annagggg: now - I was told by derrick - over 48 hours ago - that it would be sorted out within 48 hours!
annagggg: AND 48 HOURS LATER NOTHING
annagggg: Solenn - i relaixe this is not your fault
annagggg: but it is well beyond the joke now and your delay tactics and stories ar eno longer acceptable
Solenn: I see your pending withdrawal Anna, and it's still pending.
annagggg: YES - THAT THE PROBLEM
Solenn: I'll go ahead and check why this is happening.
Solenn: Please give me 5 - 10 minutes Anna if that's okay.
annagggg: i play at lots of playtech casinos - i am vip at winner and casino.com
annagggg: and i am also a member of casinomeister, and ask gamblers
annagggg: and Solenn
Solenn: Every players should be treated fairly and nice. I'll do everything I can to assist you today.
annagggg: as it is over week now - I thought I would contact you guys once more before i start the complaint against you at other parties - i do not want to do that - but you are leaving me no choice
annagggg: thanks Solenn
annagggg: i appreciate your time
Solenn: My pleasure. Still checking Anna.
annagggg: I was told 48 hours ago - all is fine, ID docs are in, deposit confirm form is in (which it is_ - "we are waiting for sign off from manage,ent" - i was told
annagggg: obviously a lie - as 2 days later still nothing
Solenn: I was about to ask you about documents.
annagggg: they are all in and accepted - i have to the conifrmations and also, was confirmed on chat the other day
annagggg: what annoys me the most - is you say 4 business days - fine - but we are now past 5 business days and nearly 8 days in all!!!!!!!!
annagggg: and more than anything
annagggg: it is the lies - like i was told by derrick last
annagggg: he told me to wait 48 hours - i would get the answer re its processed
annagggg: and 2 days later NOTTHHHIIINNGGGG
annagggg: when will this end?
annagggg: i have lost all faith in you guys..really..I can only believe lies for so long (not you of course)
annagggg: aso I will have to take this elsewhere - to a third party - like casinomeisters or ask gamblers to get it resolved - as I am being treated with contempt
annagggg: I will hold - ive waited over a week - thanks again for the help
annagggg: shoudl this not be resolved now, the next thing i will do when i get of chat - is get in touch with the sites i have mentioned and tell them what is going on - so other innocent people like me do not have to put up with this
Solenn: Please be advised that that's stated in the terms that there's no guarantee that there will be no delays on your withdrawal request
Solenn: Rest assured though that we will inform you for any update regarding your withdrawal request
Solenn: We are currently waiting for the Management's approval and once we hear from them we will immediately inform you .
annagggg: that is the same cra[ i heard 7 days ago
annagggg: thatwas the same story i got 3 days ago
annagggg: EXACTLY the same
annagggg: and i promise you - I AM NOT RESTING AT ALL
annagggg: not resting assured
annagggg: i was told 48 hours ago - i would get an answer - have a look at the chat
annagggg: NOW - more delays
annagggg: GET MANAGEMENT TO FIX IT NOW
annagggg: I am sure you will inform me - WHAT I WANT IS THE SIGN OFF FROM MANAGEMENT
annagggg: WHY IS THIS BEING DELAYED????????????WHY????????????
annagggg: I DEMAND AN ANSWER PLEASE
Solenn: Like what I said earlier Anna we are currently waiting for the Management's approval.
annagggg: And Solenn - I do not care if it is the fine print in the terms and conditiosns - EVERY GAMBLER out there needs to know how you operate and the delays you are causing for no reason at all
annagggg: you have been working on that for 3 days !!!!!!!!! and i just keep getting told the same hting
annagggg: PLEASE - for all of our sakes - ADDRESS IT WITH MANAGEMENT NOW
annagggg: please answer this for me
annagggg: WHY CANT MANAGEMENT ANSWER IT NOW???? WHY NOT?? WHY NOT 3 days ago??
Solenn: We don't have the specific reason on our end why this delay is happening.
annagggg: so if you dont have a reason - then who does Solenn??
annagggg: God help me really
Solenn: But rest assured that once the Management already responded regarding your withdrawal you will be informed.
annagggg: if there is no reason, which I appreciate is the honest truth
annagggg: then why cant it be done now??
annagggg: why cannot management respond NOW??? WHY?? Can you PLEASE - chase them up for me now and get an answer - PLEASE
Solenn: There are a lot of players who withdrew their winnings.
annagggg: I do not care about other players or your internal issues really
annagggg: you can see - it is well over due
annagggg: fair is fair Solenn
annagggg: please - please address this now for me - no more excuses - PLEASE
annagggg: contact management now please
annagggg: i am happy to hold
annagggg: if you will not, please tell me why you will not
Solenn: The easiest way to get in touch with the management is by sending them an email
annagggg: when you take my deposits - my money - do I make you wait for it - and give you excuses as to why iI couldnt give it to you?
annagggg: I HAVE ALREADY DONE THAT!
annagggg: 3 days AGO!
annagggg: I got a response - stating the same lines you use "rest assured we will contact you"
annagggg: THAT is not a response -
annagggg: PLEASE - WHY will you not contact them now??? WHY??
annagggg: why wont you??
annagggg: I will hold while you do - why wont you?
annagggg: why wont you contact them now and get this sorted out Solenn??? Why???
Solenn: That was what I have read on your account. Still waiting for the Management's approval.
annagggg: yes I know
annagggg: so whay wont you contact them now??
annagggg: please - I am asking you - the service point at Titan casino - to contact your management and sort this out now for me - will you do that??
annagggg: Please - contact management for me now
annagggg: If you wont do it - please tell me why you will not??
Solenn: Your request is now at the Management's. All you have to do is to wait for their approval.
annagggg: can you please contact them now for me - and follow it up please
annagggg: i am happy to hold
Solenn: Our department already made a follow up.
Solenn: And same answer was told.
annagggg: so do we have an answer
annagggg: so management said - we will not answer this - is that right
Solenn: Wait for the Management's approval.
annagggg: when will that be?
Solenn: They're not just signing or looking at it. They also need some approval from the finance, bank, fraud and every department.
Solenn: Because it is money that we're dealing with.
annagggg: so when will that be then??? As you already WELL beyong all your advertised time frames - when will i get an response?
annagggg: Just so you guys know - i will proceed with contact third parties now, to get this fixed
annagggg: it has become very apparent - you will just continue to lie to me and delay it - until god know when - and it is only $9,000!!!!
annagggg: that is stuff all money - a drop in the ocean it is
annagggg: and all these lies, delays, and mistreatment over $9,000 - what a joke
Solenn: Yes, it's only $9,000 but it's still have to undergo same process with higher amounts.
annagggg: so what is the time frame Soleen - please give me one thanks - another one - and please - please - make it accurate for me
Solenn: Please contact us regarding this after 72 hours just to make sure we already have the Management's approval.
annagggg: another 3 days hey -
annagggg: this is beyond the joke
Solenn: Within 72 hours I'm sorry.
annagggg: i cant believe it
annagggg: ok - thanks for trying
annagggg: i will address this via other means
Solenn: You can always initiate chat with us.
annagggg: listen to me please
annagggg: not you personally - but you casino
annagggg: get this paid - asap - it is in your interest to do so
annagggg: please try and do all you can
Solenn: Believe me, even you look for other people to tlak about this issue they will just give you the same answer because that's what we have on your account.
annagggg: yes - i know
annagggg: it is nothing against you personally at all
annagggg: i understand that
annagggg: it is your management
annagggg: and i will address this - and am doing so now
annagggg: thanks -
annagggg: enjoy the rest of your day - and thanks for trying
Solenn: I understand and I hope I was able to clear this for you
SO there you go - make of that what you will...but I hope you can see what I mean - it is a fair dinkum joke. There is no reason for the delay at all - they are just doing it to stuff me around.
I hope you guys can help me get this sorted out and I really appreciate your time re this matter - thanks Guys - you keep this shady industry honest!
Please get back to me when you can