Ag Awards

Rialto Casino - non payment of my winnings

Complaint Info
Disputed casino Rialto Casino
Reason Delayed payment
Amount $ 150
Posted on July 23, 2014

I won 150. dollar s from the rialto casino. I cannot get anyone to respond to any of my emails treid contacting the casino on several occassians all the phone operators say the same thing contact finance.(really) I'm begining to thing there is no finance dept.this is just ridiclous. after i won the 150.00 dollars i was told to send over my documents driver lic banking infromation creditcard bank statements. Like I explained to the phone operator this is a lot of personnal infromation.they agreed but still referred me back to the finance dept.which i cant not get in touch with to no avail.i,ve sent email after email i cant get in touch with anyone. Can you please look into this ASAP. Thank you

Posted on April 14, 2012

having serious problems receiving my payment from rialtocasino i have tried on so many different occiassion to reach someone in the finance dept for weeks now no one will contact me by phone or email i feel this is a real insult.atfer i get this resolved we never play at this casino again.the people on the phone all say the same thing they send a e-mail to the finance dept.i beging to wonder is there a finace this time i feel filing a complaint is the last straw.but people should also beware .

Posted on April 16, 2012

Hi Luckyeye,

Sorry we only saw this complaint now.

There is no problem with the withdrawal and our records show it was sent today, by wire. You should see the winnings in a few working days appear in your account.


Rialto Support

Posted on May 20, 2012

 Is the money this complaint is about,  received?

Posted on May 24, 2012

 Dear @luckyie,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on May 28, 2012

 Since there's no any reply from the submitter, this complaint can be considered withdrawn and case solved!

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