Dunder Casino - Stalling deposit refund

posted on September 20, 2016.

Dear Sir,

over 2 week ago i registered with this casino , then i deposit money here with my skrill account, but too bad i cant opened this game casino overall my java and my adobe flash players already updates but this game casino wont run still stag and blank. 5 days lalter i ask to send my deposit back to my skrill account then the support allowed, then in the next day this support already asked me to send my all documents , then i sen all my documents like national id card front and back my cable TV bill as post to my address and my printscreen shoot my skrill account, since now this casino still run arround wont pay my deposit back to my skrill account with many reason, dear sir as you know i play with many big casinos all my account was verified , but why this casino hostage my deposit money wont pay to my skrill account !!!, i really dont trust with this casino...then i asked for close my account to the support name felix cuz i dont believed again with this casino.......hey mr dunder i asking my right my deposit money ...pay to my skrill account , you only give me round ad round your departmenet still review my account its big joke......4 days ..still review ..the other trust and big casino only take 7 hours ......

posted on September 21, 2016.

Dear @ujangbujang,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal/refund request/s.

Thank you for your cooperation.

posted on September 22, 2016.

Hi Panduwangi,

First of all, sorry to hear about your bad first experience at Dunder - it's very strange that you were not able to load any of our games although our support agents guided you through the most common errors such as outdated versions of Java, Flash and web browser. It's very unfortunate and rare that nothing helped.

Normally you would have to wager your deposit one time before withdrawing (this is to prevent money laundering and other types of fraud), but we obviously made an exception in your case. We are, however, obliged to fully verify the account in such cases.

We did ask you to send your documents to verify­(at­)du­nde­r.com, which you did, but you also left a document out which we informed you about via email. We do not reply to verification and withdrawal related queries at that email address, which two of our support agents informed you about over live chat.

Once we received the correct Proof of Address from you, your account was verified and your withdrawal paid out within a few hours.

The disputed amount here was $20 and the chat log is

posted on September 25, 2016.

Dear @ujangbujang,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.