Not honoring their own Responsible Gaming Policy

Hi i had an account at Redbet.com few months ago, which i decided to close permanately. Few months later i decided to registrate at Whitebet.com which is a sister-firm with Redbet.After completing my registration, couple minutes later my account was blocked by them. I contacted thet live agent, and asked why my account was blocked. He told me the reason it was closed it is because i had a gambling addiction, also had a closed account at Redbet.com permanately and also multiple closed accounts for the reason of gambling addiction. So i sent my i.d via email. Later they sent me and email, telling me that the documents have been forwarded to the relevant departments. Few days later, they sent me an email onforming me that the account is re-opened. Well, i know that having a permant closed account at Redbet.com, Whitebet shouldnt have let me open an account because as they have said its against some terms that they have there. Also they accused me of having gambling addiction and also multiple accounts. So my account shouldnt have been opened up again, for security reasons. That means that they violated their own terms and conditions. After depositing in their casino, i played and lost. Very common thing, but it was something strange with the slots payouts so i decided to contact the Live support and ask my RTP at the slots i played. Suddenly they couldnt find anything but they told me that they could see i had a lot of empty rounds! :/ They said its all about luck and they put me out of the conversation. Well later i decided to contact them again, after that behaviour and asked them about the terms and condtions and told them my opinion that they had violated a few terms. So i asked my deposit back. They told me there is no way that this thing can happen. And also the asked me when they had ever told me that i had a gambling addiciton. I told them to search the conversations at the live chat the date that my account was blocked. Again they couldnt find it, but the only thing they found, as they said, was me asking the agent is my account now okay everythin is fine now? and the agents telling me yes it is okay yo dont have agambling addiciton now! :/ haha. Yes this is true! I was advised by the agent to send a complaint at [email protected] i sent it. They replied that my account was closed again because it is under investigation again!!! I asked them the reason and they never replied. Well, after that, and under those circumstances i am asking to be refunded for the deposit that i made at whitebet casino.