Complaint #15 Slotland Casino

Casino disabled my deposit capabilities without valid reasons

By cbaagc

11 years ago

Message on forum

My relative referred me and her exhusband must have had a chargeback so they disabled my depositing capabilities. I do not live with him, do not bank with them and was verified. they lied to me for days and now will not even have the decency to reply now that i now why tthey wont let me deposit. it is quite annoying. they wont even offer a bonus for their error and just keep acting like they have no clue what is wrong but they disabled me a week ago

Disputed Casino Slotland Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

11 years ago

We received a proof from the Casino, we considering this complaint resolved.

Slotland Casino

• Representative

11 years ago

Hi Claudia,

I believe we both have better things to do, but let me yet again address your concerns above ---

A/ I didn't really say your each and every deposit was tripled in bonuses, only saying that the amount of your deposits was nearly tripled in bonuses given to you in total.
E.g.: Slotland account id CBA0***, total amount of deposits ever made and charged to your card $4**, total amount of bonuses ever given out: $1,*** (i.e. 2.72x multiple of the deposit amount). I hope this says it more clearly.

B/ This is Marketing Dept. that you're dealing with right now, as Billing Dept. is not in charge of handling affiliate-related matters (such as handling complaints on 3rd party sites such as Askgamblers). I also never questioned the possibility of our Billing Dept. sending you one or more emails with default generic advice of trying again at a latter time using a different browser (I know it's 21st century, but such errors still do occasionally happen). I did however already explain above that this may have occurred in a phase when we didn't know yet what's the cause of your transactions being declined (i.e. the record in the registry).

C/ Yet another false claim. Again and again, we didn't disable anything on our end. Only you yourself did make everyone aware a connection with one or more persons conduction wrongdoing (probably after you learned this from the communication with our Billing Dept.) Right now

D/ There is a record of over dozen different player accounts signed up under your surname and your street address. Not sure who opened these if it wasn't you. At any rate, they still seem to be in one way or another associated with you. You might also consider having a word with him/her/them coz they are essentially making YOU look bad.

Last but not least, let me confirm that at present you indeed ARE blocked from making real further money deposits to your and everyone else's Slotland account(s) and as persona non grata you nor anyone related to you are, I'm afraid, currently not allowed to play at Slotland any longer. This decision is final and shall not be revoked, so please stop making further attempts to fund your account as they will all end up turned down. Thank you for your understanding. Wishing you luck finding new site to play. I'm sure you'll find a healthy alternative e.g. here at Askgamblers.

Yours Sincerely,
$lotland

cbaagc

• 1 reviews

11 years ago

OK, this is ridiculous. They are clearly confusing me with perhaps the person who referred me in their facts. A) They did not triple each deposit with a bonus. They offered certain bonuses for "new customers" which ran from 100 to 50 percent and they honored that. Customer support also added bonuses but never triple the amount. My bonus question to them was plain and simple. I asked if while they figured out why I could not deposit as they seemed clueless, I requested $25 from the supervisor to use. They keep throwing out the sign up bonuses which is not in question. B) They refuse now to acknowledge the multitude of emails that billing, NOT customer service sent to me telling me to "keep refreshing the browser, they will notify their IT department and they have no idea why I cant depost. C) They know that they disabled my deposits to get rid of me due to my other member aquaintances. D) I have not opened over 20 accounts. I signed up at my daughters on a night she had company and she signed up many guests trying to get Slotland more business as she was a 10 year member. I have no idea who joined other than me. I went home and played on my computer as well as faxed them my ID and credit card per their request for "verification". I noticed during that time, of verificiation, they had disabled my depositing and now the system acts EXACTLY the same so I am HIGHLY SUSPICIOUS that they disabled me again and are trying to say I am "blacklistd" from e-cash. If this were true I would not have many sucessful deposits with another site. I am truly saddened by the chain of events that have ocurred. I feel I am an innocent bystander being treated with mistrust and lies. It is unfortunate yet I want these things acknowledged by them. Thank you. Claudia

Slotland Casino

• Representative

12 years ago

Hi Claudette,

Nice to hear from you back. Sadly, my feeling is that this conversation is going astray, while it appears that you don't seem to be happy with my explanation of the situation here.

In my previous note I've tried to sum up the situation and pinpoint all the causes and effects that the actions of yours and/or your (ex-)relatives have resulted in. Too bad we can't do much to bring the good ol' days back. Let me try addressing your points once again ---

A/ I'm not familiar with your entire correspondence with my colleagues in Customer Support or Billing Department, so I can't/won't really comment on this

B/ You seem to be twisting the facts again. It actually wasn't us 'slandering your name with fraudulent deposits' but only finding out about the existing record which started red-flagging your deposits --- and which might have actually been the main cause why your deposits started to be declined.

C+D/ Sorry, but you were the one who actually shared this 'sensitive' info in your initial complaint above.

E/ Well, on top of that $10 bonus I see that essentially all your May deposits graced by the sheer amount of bonuses nearly tripling the deposit amount. So much for the 'whopping $10', let alone claiming Askgamblers freebie under dozen different accounts, which itself is a massive breach of house rules...

F/ Not sure if you mean me or Cathy, my colleague from our Billing Department, and I'm sorry if you were not happy with the answers we gave you.

Again, let me truly appreciated your past business and state once again how unhappy I'm about the course of your relationship with our brands. Sadly the option of going back does no longer seem to be available, which should be the key message of my note.

Wishing you the best of luck regardless of the Slotland successor that you will be playing at in the future.

Yours Sincerely,
$lotland

Slotland Casino Complaint Stats

Resolved 10 / 10

Avg. Amount $192

Avg. Complaint Duration 53 days

Avg. Response Time 1 day

Slotland Casino Complaints

See all complaints for this casino

Phone verification nightmare

On the 10th November I joined Slotland Casino. I deposited 3 times that day, losing my first 2 deposits. On the third, I hit a jackpot on a slot and won $1318. I cashed out my win. Soon after my cashout, some documents were requested. I provided them and was informed by Thomas < surname removed > from the billing department that all that remained to verify the account was to take a phone call. I tried to arrange this phone call but Slotland never called when I asked them too. Often they would just never call on the day at all. Instead they’d call in their own time from an unknown number that I was unable to return. In fact, there seems to be no way to reach them by phone. After chasing them up to call me for a long time, they told me to check my voicemail and confirm a code that they had apparently left. I checked my voicemail. There was indeed one voicemail from an unknown number. The contents of the voicemail were about 10 seconds of office background noise. There was no code or any other useful information in their voicemail. I informed Slotland that they had sent no code. I asked them to resend the voicemail and that I’d be happy to confirm it. Since then I’ve been ignored and have lost patience. I’m really hoping this is a misunderstanding that can be resolved here. Thanks.

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$1,318

Deposit not credited

I made a deposit more than a day ago. My account has not yet been credited. .I have been told to give it one day. Its been more than a day now. I am frustrated and there is no land line to call to resolve this. Support not much help either..they just keep offering me free bonus "obviously attached with the usual wagering requirements" it almost feels like they are trying to force me to take the bonus whilst waiting for my deposit to clear. Dissapointed and ready to take steps.

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Cancel my bonus without any reasons

I am a player at slotland for a year. I like their games and bonus structure. In order to gain the bonus “deposit 1000$ and gain 100$bonus”, I have played activly last two months. I have deposied at least 1780$ at slotland for this year. However, before I can get my second “deposit 1000$ and gain 100$bonus”，today I receives a letter that told me they will not give me bonus anymore, without any reasons written. I hope to get the bonus I should get, and have the right to gain bonus. Unless slotland can provide the reasonable excuses to remove my bonus, they should not cancel anyone's bonus arbitrarily. (just because I may earn a little money from them?） If slotland deny my demand, i think every player should keep in mind that the casino may cancel your bonus that you should have or almost qualify for. It is not a normal casino should do. The letter I received is attached as following（can anyone figure out the reason they provide?）: “Dear Sir, This is Robert, Supervisor of Customer Support at Slotland. You have been a loyal member of Slotland Casino for one year already and during this time you have proven to be a very skilled and experienced player. Both Slotland and Win A Day are fair and honest casinos and do not exclude players because of their exceptional luck or skillful playing as our competition sometimes does. However, we cannot continue granting you our Promotional and Standard bonuses. For this reason, I have unsubscribed your account from receiving our Newsletters and all bonuses, effective immediately. Thank you for understanding and I hope you remain our loyal player in the future. Please, let me know, if I can be of any assistance. Sincerely, Robert Customer Service http://www.slotland.eu http://www.winadaycasino.eu”

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Slotland Casino Did not get promised bonus

I was promised a half match bonus on my "next" deposit. The staff changed shifts & next employee refused to apply. It was not the amount that upset me but rather the principle.

Resolved

Verification issue

Hello..though I am not regular player like my other friends.Last week one of my friend referred me slot land casino to play. Well, I had created a account there and received sign up bonus for play. I had played almost whole night into slot land casino and I enjoyed there. When I had reached balance $140 then I went to live chat if I could withdraw any winnings. The support staff had congratulated me for won $140 and asked me to send my verification documents. Therefore, I had send my passport scan copy and withdrawal method details. But, yesterday I got a email from slot land billing email address which mentioned below :

"Thanks for sending in the document. It has been evaluated by our fraud department as falsification and therefore cannot be accepted for verification. Your account has been suspended and the withdrawal voided."

I became totally upset after read that email and instantly replied to them that to review my request where some misunderstanding could happen between us. After that I got a reply from them to asked my correct phone number for further verifications though I had left my personal cell number while created my account there. So, beside my cell number I had sent them my friend's cell number also because I was afraid if I mis their call. After 30 minutes I got a reply from them which had stated that the cell number which I had sent them a while before has already been registered,so they had voided my winnings for breaches their T&C. But I know my friend Iftekhar is a regular player of them as he referred me slotland casino and also I had mentioned them that the number has been sent last time is belong to my friend not me,so if you could not connect with me my registered cell number then call into my friend's cell number. Is it the reason for voided my winnings? so, why they had asked me another cell number where I had registered my own cell number? If I have no more cell numbers but only one then what should I do? Is that really proves that I had breached their T&C and they can judge unfair with me? How can I prove to them that I am the real player with real and correct information of mine? Please help me...

Resolved

$100

didn't pay my winnings

I never received my check for 500.00 that I cashed out. It was supposedly sent 3 weeks ago.

Resolved

$500

My account suspended

Slotland casino just suspended my account, because I have informed them that we are 4 family member players under one household. Giving them this information, as i red on their terms and conditions that this is not allowed, their billing account just blocked any deposit i wished to make imediatelly after speaking with them.

Its a shame, was a really place to play, but this is unprofessional.

Resolved

My winnings are gone

My problems started on Monday April 15, 2013 I had won a good amount of money on Slotland $3,329.60 to be exact. I was done playing for the day and logged off my account. Excited that I had won so much I logged back on a few hours later just to look again. And my account balance now said $0.00 I contacted customer support and they said please allow 1 business day for us to look into this. It is now April 19 and still NO one has contacted me. I have spoke to customer service many times with the same responses please allow 1 business day. On day 5 I was told they would email me in 2-4 hours. Almost 24 hours later and still no one has contacted me. It would have been nice for someone to tell me something not just leave me sitting with no explanation as to what is going on and if they are going to pay out the amount I won.

Resolved

wont give my $38 dollar bonus

I was first to find Slotland on my phone via your web site. We do not have a home computer internet is on my phone. So I went and played then told my son daughter in law husband and his sister all went on my phone and also signed up so they seen a red flag I guess cause there all linked to my phone but they are. Real and tbier e emails. Belong to them. Understandably it looked bizarre but when I finally got my phone back they blocked me even from a deposit. So I explained the same to. Them. They finally unblocked me I have made 2 deposits since and they have given 2 of. The people that use my phone their 38 bonus. And the others received the key but wont accept key. I'm the only one of them all who actually made 2 deposits and they said I didn't get it.

They will lose me as a player and that sucks for us both because I have no flash on my phone and they are the only slot site I could use on my phone.

Resolved