Golden Palace Casino - Added wagering requirements for playing with cash?!

posted on June 20, 2016.

I was playing with cash only (cancelled withdrawals on 19JUN. The chat claime that i still got wager requirements from 17JUN, when i made a deposit for a bonus and lost all the money. Or then there is something fishy going on..)

Been in chat many times about this but the chat workers seem like they do not understand what i'm talking to them or they do not have the competence to handle my request..

Here is my last deposit: (17JUN)
GPL3352881 17-Jun-2016 18:51:20 Deposit 25.00 EUR Money Bookers Approved

On 17 jun i lost the money and my balance went to zero. So all the bonuses and wager requirement removed while i lost the money.

And afterwords i was playing with the cancelled withdrawals in (19JUN)
44701454 19-Jun-2016 12:35:01 Withdrawal 100.00 EUR Cancelled
44701454 19-Jun-2016 12:18:09 Withdrawal 50.00 EUR Cancelled
44701454 19-Jun-2016 11:45:06 Withdrawal 50.00 EUR Cancelled
44701454 19-Jun-2016 11:41:51 Withdrawal 50.00 EUR Cancelled

After i played with the cancelled withdrawals i am trying to make a new withdrawal, the system says i got something to wager.
That should not be there since the money is already wagered because it came from the previous withdrawals.

P.S: casino accepts finnish players, i guess their sister site at is not doing so..?

posted on June 23, 2016.

Finally after so many discussions in chat with so many different people and after so many emails sent, they agreed to remove the wager requirements.
Now the money is in the withdrawal queue.. ..would not call this as solved(yet).
I want to see if they pull out more tricks to slow down the withdrawal process..

posted on June 27, 2016.

The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

posted on June 27, 2016.

The complaint is solved and i have finally received the money into my moneybookers account.

posted on June 27, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.