Please refer to my previous complaint about this casino here http://www.askgamblers.com/casino-complaints/i-don-t-understand-why-my-previous-complaint-was-refused . Whilst askgamblers decided MegaCasino acted properly eventually, they acknowledged that incorrect information was given by the customer service representative I spoke to. Mega Casino also acknowledged this in my correspondence with them.
My complaint now is this. As a result of the incorrect information I was given, I had to contact the casino in attempt to resolve the issue. I called their customer support and spent in total over an hour talking to them. As a result I have call charges of almost £70 on my telephone bill. Nowhere on their website are call charges transparently explained or is the fact that it is an international number. Why should I pay cover the cost of this as a direct result of their mistake?