Complaint #3 Teambet Casino

Withdrawal and verification problem

By ojm88

11 years ago

Message on forum

I made a deposit of 1600 NOK - Norwegian Kroner(195 euros) at TeamBet sportsbook, and got a 50% signup bonus of this amount. I then completed all of the rollover requirements, and now I have 41490,10 NOK (5080 euros) in my account. So I wanted to make a withdrawal, but this was refused since I needed to verify first, which of course I understand.

So they ask me to send in 3 documents: personal id, address document and picture of my skrill account used for deposit. I send in all of this, but the address document wasn't accepted. I quickly send in new documents that are accepted. But now they ask me for a picture of me holding my id next to my face (why didn't they just ask for this in the first mail...?) and I comply with this and send a picture. I don't hear anything from them and send a mail asking for verification that my account is verified now. Then they reply that the picture of me holding my ID wasn't good enough. I take 5 new pictures with me holding my ID next to my face, so that there should be no doubt it's enough to verify me.

But now I have not heard anything for 4 days, and previously they always responded within a day. I feel like they are dragging things out in a unreasonable way because of the amount I have won.

Disputed Casino Teambet Casino

Reason Verification issues

Amount kr41490

Discussion

ojm88

• Norway

11 years ago

First withdrawal received (have to split it into three withdrawals because of max withdrawal amount rules), so I'm assuming there won't be any problems with the later ones. So I think we can put this case as resolved now! Thanks to all parties involved.

ojm88

• Norway

11 years ago

I requested withdrawal via bank transfer yesterday, so too early to comment yet as it normally takes a couple of days with this method. I will make a new post immediately when funds are received!

AskGamblers

• Support Team

11 years ago

Dear @ojm88,
Is this complaint resolved? Did you received your funds? Thank you.

Teambet Casino

• Representative

11 years ago

As you informed in email sent to you, you can withdraw your funds via bank transfer to your bank account because of security reasons. Online wallets are not available for your account because of security reasons of our risk department. Please request your withdraw to your bank account and it will be approved.

Teambet Casino Complaint Stats

Resolved 2 / 3

Avg. Amount $2,802

Avg. Complaint Duration 8 days

Avg. Response Time 4 days

Teambet Casino Complaints

See all complaints for this casino

Withdrawal and verification issue

Hi , I was playing in Teambet.com , after few succesfull bets I want to withdraw my money. They asked me for documents for account verification. I send them all documents what they asked for. Additionaly they asked for a photo of me holding my ID, I send it to them too. After that they stop commucating with me. After I contact them via email they responded that they reserve righ to check my documents as long as they need, so it basically meant that they can hold my money as long as they want to. After all they stop responding to my emails, turn off they live chat . Now I have in this sportsbook 3000.34 euros .Please help me with this issue.

Resolved

€3,000

Hold my Payment?!

Customer SupportHello. How may I help you?

femi hello man

why they rollback my withdraw

Customer SupportChecking

femi since morning

Customer SupportFinancial department rolled back with note that you need to withdraw to your credit card.

femi but i used ukash for depoist

Customer SupportPlease be so kind to initiate withdrawal to your credit card

You have used credit card as well.

femi thats was befor

how can i remove it?

Customer SupportYou cannot

you need to withdraw to your credit card

femi but am not play with card

i depoist with ukash

Customer SupportYou have deposited with credit cards
416081...4048 and 416081...4030

femi No,with ukash

check it

200701243 27/09/2013 19:56 To Sports EUR 50.00 Ukash Succes

this my transaction

Customer SupportI can see all you transactions

femi 200701243 27/09/2013 19:56 To Sports EUR 50.00 Ukash Succes

you dont see it

27/09/2013

Customer SupportLast two deposits was with ukash

femi yes

i dont used my card again

what is all this?

Customer Support70789149 08/05/2013 07:14:44 Credit Card 100.00 EUR Sports 100.00 EUR

femi thats was may

please

Customer Support69617130 05/05/2013 11:21:12 Credit Card 100.00 EUR Sports 100.00 EUR
60861985 14/04/2013 03:55:26 Credit Card 100.00 EUR Sports 100.00 EUR

femi when was that please ?

last week ?

or 3 months ago

you dont see well

or you dont think well?

Customer SupportFinancial department will not approve your withdrawals made via Ukash

femi why?

Customer SupportPlease initiate your withdrawal to you credit card first

Can I help you with anything else?

femi why are they approved my depoist with ukash

why are they approved my depoist with ukash?

why they approved my deposit wit ukash

Customer SupportWithdrawal to your credit card allowed

femi why?

but is option there

this fruad

Customer SupportI've made all explanations.

Please initiate withdrawal to your credit card first.

femi you people are not right

why ?

did I transfer thru card

have made initiate with ukash before

have made initiate withdraw with ukash before

tell something else

tell me something else

have made initiate withdraw with ukash before

Customer SupportYes. But now you need to withdraw to your credit card.

femi why is now?

but you gave me 20 ukash this morning

but you gave 20 euro ukash this morning

but theres option ukash

Customer SupportInforming risk department to investigate your account

and request documents for credit card and account approvement.

femi yes i have

with my passort i have with me

Customer SupportBlocking your account r withdrawals until your account verification completed.

femi but now i dont used card

why are you asking my card now

you need my passort

how

Customer SupportAll explanations done. If you will continue asking same things your access to live support will be blocked as well.

femi what do you need

to proved you wrong

and your company frudster

Unresolved