I joined the casino and then had to contact them and ask if they would kindly add the promotional bonus, and yes I did click the box.
I mainly play the live casino option, I like to see the dealer deal my blackjack or spin the roulette wheel, not paranoid, just paranoid.
Anyway, first few day's went ok, I played through the wagering requirement and then decided I would cash out, I was about £1000 up and wanted to cash out £500.
That's where the fun started, they wanted proof of everything, to which I gave, they sent me emails to which i responded with scanned documents of what they asked, then 2 day's later i'd get a text saying please respond to the email, so i'd phone and tell them I had responded to which they'd agree.
In the end I wrote to their customer service and said " I have played at many online casinos, and when I cash out I usually have the funds in my bank account in about 5 days, why does it take 2 weeks with you and does it always take 2 weeks?".
They responded by saying that i could set a limit as to how much i could deposit to stop myself gambling beyond my means.
So, did they just not read my question, or did they just try and belittle me and make out I had gambled so much I was desperate for some funds?
Could someone remind this casino that Betfair and William hill are big business, they understand that a punter does like a seamless withdrawal.
And when I have contacted said casinos, they have responded like a friend not a school teacher.
Customer liaison is the most important factor in the realms of gambling.
Punters, do not accept bad service!Cash out and move on!
My advise would be to not join this casino, if you like playtec games then use a reputable site, don't worry about the bonus, the service is invaluable.
Don't say you weren't warned