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Pamper Casino - Still no response

RESOLVED
Complaint Info
Disputed casino Pamper Casino
Reason Delayed payment
Amount $ 798
Posted on July 22, 2014

I am still trying to get my winnings from Pamper casino. I wrote to you once before and a portion of my winnings were then sent to me (800.00). There was still a remainder of $798.00 which I was told I would get in 30 days. The 30 days have passed and I had not received any monies so I deceided to call to find out if I needed to open up a new ticket to get the remainder of my funds, the person I spoke with said no that I should do nothing. I then deceided to write their customer support asking what the status on my withdrawal was and I specifically said that I did not want to open up a new ticket (opening a new ticket prolongs the process) I just wanted someone to let me know the status of my withdrawl and when I could expect to receive it. I got back an automated response opening up a new ticket, stating one of our agents will get back to you as soon as possible. An agent never gets back .

The original ticket number was TJO-656-74319

The new ticket number is XEF-367-64816

This casino really needs to work on their communication with their customers. All I wanted was for someone to answer me.

Posted on November 24, 2012

This withdrawal has already been processed. Please check your email for the transfer info.

AskGamblers
Posted on November 28, 2012

 NastyHbt, please confirm this!

AskGamblers
Posted on December 2, 2012

 Dear @NastyHbt,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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