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Spinfields Casino - Issue with contacting casino and missing payment

RESOLVED
Complaint Info
Disputed casino Spinfields Casino
Reason Delayed payment
Amount € 2000
Posted on September 30, 2021

I have an issue with get in touch with this casino. I have no trouble at first, I deposited, played and won a bit also. Everything was ok and I pass trough the kyc and was waiting for my withdrawal. I then send an email after a few days to ask for status in my withdrawal.

I get reply that they needed my bitcoin address for processing the winnings. I then reply back with the btc address and since then I just get the emails in return with postmaster delivery failure. I have tried to send from another email explaining that there is an delivery issue on the way somewhere.

This email gets delivered but I get no answer. I am not sure if this only is an technical issue or its done by purpose. I have no possible way to contact them except this address since they have no live chat and no other email addresses. I really don't know what I can do here so I try this as an option.

AskGamblers
Posted on September 30, 2021

Dear @hopperfull,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on September 30, 2021

Hello askgamblers,


My balance in Spinfields is 2000€ and I was requesting one withdrawal of the full amount. This was the 4th of September. I pass the kyc in a couple of days later. The 14-15th September I received the last email where they requested my btc address for processing my payment. Since then I'm not able to reply to them by email

AskGamblers
Posted on October 6, 2021

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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