Complaint #4 Spinfields Casino

Issue with contacting casino and missing payment

By hopperfull

4 years ago

I have an issue with get in touch with this casino. I have no trouble at first, I deposited, played and won a bit also. Everything was ok and I pass trough the kyc and was waiting for my withdrawal. I then send an email after a few days to ask for status in my withdrawal.

I get reply that they needed my bitcoin address for processing the winnings. I then reply back with the btc address and since then I just get the emails in return with postmaster delivery failure. I have tried to send from another email explaining that there is an delivery issue on the way somewhere.

This email gets delivered but I get no answer. I am not sure if this only is an technical issue or its done by purpose. I have no possible way to contact them except this address since they have no live chat and no other email addresses. I really don't know what I can do here so I try this as an option.

Disputed Casino Spinfields Casino

Reason Delayed payment

Amount €2000

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

hopperfull

4 years ago

Hello askgamblers,

My balance in Spinfields is 2000€ and I was requesting one withdrawal of the full amount. This was the 4th of September. I pass the kyc in a couple of days later. The 14-15th September I received the last email where they requested my btc address for processing my payment. Since then I'm not able to reply to them by email

AskGamblers

• Support Team

4 years ago

Dear @hopperfull,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Spinfields Casino Complaint Stats

Resolved 2 / 4

Avg. Amount $830

Avg. Complaint Duration 3 days

Avg. Response Time 4 days

Spinfields Casino Complaints

See all complaints for this casino

Payment delayed and no answer

On the Nov 20, I submitted a withdrawal of 400€ and today has been 5 days since. And I am still waiting for my money. Normally I took 1 day all the time. The biggest issue is that they don’t reply any email I sent, I don’t know if the site is still working or if they are just ignoring me but I am worrying.

Unresolved

€400

Can not withdraw and casino does not reply to my emails

There is some bug in casino and I can not withdraw. Withdrawal is not working for me. I asked the casino to pay me manually and provided my documents but casino stopped replying to my emails. ( See the screenshot attached. ) I don´t know why. Can you help me? There is no chat support on their page and I can not contact them.

Unresolved

€471

I can not withdraw

I played a couple of times in this casino. However, I used to deposit with my credit card and receive the payout on the credit card. The last time I deposited with Bitcoin but I couldn't choose a method for the withdrawal and the withdrawal was made automatically on the credit card. Withdrawal was pending all the time and casino didn't pay it. There was no response to my emails. Later I had to close my credit card account and so I also cancelled my withdrawal. Now I have the money in the account but I cannot withdraw it. As I said, I cannot choose a payment method for the withdrawal and the casino is still not responding. I attached a couple of screenshots where you can see that I contacted the casino many times but there was no answer. I also attached the screenshot from my casino account where toy can see that the withdrawal can be only withdrawn to credit card and it can not be changed. Since casino does not reply to my emails there is no way for me to get my money. I hope you have enough information now and can help me.

Resolved