Ag Awards

mFortune Casino - Let my 15 year son to make a fake account in my name without ever bothering to ask for ID.

Complaint Info
Disputed casino mFortune Casino
Reason Double charge/Refund
Amount £ 28
Posted on May 18, 2015

My 15 year old son made account in my name with mfortune. I'm just out of hospital and notice that son is on phone. At first thought nothing of matter. However now I've phone back multiple texts from mfortune. Saying payment successful of £10,£10 And maybe more I'm surprised that one line support never contacted by phone or ask for I'D I don't gamble and am not paying bill. I want account it taken from refunding asap or I seek legal and spokesman said advice. Want matter resolving asap and account closing asap as I'm outraged at this. Await your response eagerly David Jonathan stainsby

Posted on August 25, 2017

This complaint has been reopened due to the declared willingness on behalf of mFortune Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on August 25, 2017

Hi David,

The account in question was opened on the 18th October 2014 with the first deposit not made until 16th May 2015. When a deposit is made we have a legal obligation to verify the age of the customer within 72 hours. As we were unable to successfully verify that the customer was over 18 during this period, the account was blocked preventing any further usage on the account.

You contacted our Customer Support on 20th May 2015 relating to the account and were advised via email that we would be more than happy to refund the deposits which totaled £28 upon receipt of I.D. from both yourself and your son to verify ages. However, this I.D. was never received.

Evidence of the above has been provided to AskGamblers.


Posted on August 28, 2017

Dear @fb_908832039210658,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Posted on August 26, 2020

This complaint has been rejected by our system due to your inactivity in answering within the given time frame for a respond. It is not very nice to throw accusations against the casino and then never to return and cooperate in solving the issue. If you accidentally missed the given time frame to respond, please contact our support, explain what happened and request the complaint to be reopened.

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