What's new
What's new

Sloty Casino - Payment still not paid after a month of waiting


Complaint Info

Disputed casino

Sloty Casino


€ 1511

Mastermaster Finland
Posted on December 7, 2020


I made a withdrawal request of 1496 EUR on November 13th after I managed to complete the wagering in their welcome offer. After my request for a withdrawal they closed my account.

On November 20th I emailed them at [email protected] asking how much longer the withdrawal will take to get processed.

They have not communicated with me in any way about the closure of my account nor about my payment. My email has been unanswered.

Can you please ask the casino what is going on with my withdrawal?

Posted on December 16, 2020

Dear all,

This complaint has been reopened as per Sloty Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on December 16, 2020


thank you for your patience.

Please note that we checked your account and we can confirm that your withdrawal will be paid out today.

Depending on the payment method, it will take up to 5 working days to reach you, if you will still have issues after these days have passed, please do not hesitate to contact us and we will be more than happy to assist you.

Also, kindly be informed that your account will remain blocked per company decision, please refer to our Terms and Conditions for more info, in particular clause 14.3: The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured.

We hope this clarifies everything, please do not hesitate to contact us if you have additional queries.

Sloty Team

Posted on December 19, 2020

Dear @Mastermaster,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on January 6, 2021

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.