Hello, I´m writing here in hopes that Askgamblers would help me with problems that I´m having with Sloty casino.
I had a win of 2000€ on 7th of February. They asked for my information to confirm my account, I sent everything they asked and my account was confirmed on 17th of February. I made a withdrawal and was asked to wait for 72hours for it to be confirmed.
After a week of waiting, I went to casinos chat to ask what is the situation of my withdrawal. They said that they had to do some other checks on my account that I just need to wait for them to do it. They didnt explain what it was, just told me to wait.
I waited 2 more weeks and went back to the chat and the answer was same. Just wait and you will be contacted.
Now it has been 1 month. I haven't received any emails from Sloty to explain what is the situation of my withdrawal or what is the reason to delay the process to confirm my account.
Hope this helps!