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Sloty Casino - Delayed withdrawal, verification process and no reaction


Complaint Info

Disputed casino

Sloty Casino


€ 295.98

flaschenpost Niedersachsen Message
Posted on June 9, 2021

Sloty.com is delaying my account verification and there withdrawel. My first withrawel was without problems, further withdrawels were not rejected, but just not processed.

Also I sent in missing documents for account verification, nothing happens (the status keeps in "will be processed within 72h").

There are no staff at live chat, so it can´t contacted. If I write emails to the support team in first answers was written, there would be an answer within 72 hours, also it took much longer than 72h/nothing happens at all.

Posted on June 10, 2021


Thank you for your review, and we are sorry to hear that you have encountered delays with your withdrawal request,

Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary verification checks on our player. Unfortunately, these checks can sometimes take a bit longer than anticipated, especially in times of high level of player contacts. Apologies for any inconvenience this may have caused.

We can now confirm that your withdrawal has been released from our end on 9/06/2021. Since this was a bank withdrawal, please allow up to 5 working days for the funds to arrive to your account.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist!

Kind Regards,

Sloty Team

Posted on June 14, 2021

Dear @flaschenpost,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on June 8, 2023

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.