Sloty Casino - After weeks of waiting still no sign from my withdrawal - Complaint Resolved

deanpaulsmith91

I would like to make a complaint against Sloty Casino and advise people to stay away from playing here.

I was sent this email:

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We would like to inform you that your account has been temporary limited as per a standard routine check.

We'll keep you updated and contact you back as soon as possible, once the check is finished.

If you have any questions do not hesitate to contact us. Our team is happy to assist you anytime

Best Regards,

Sloty Support Team

[email protected]

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I have sent documents and get this email :

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Thank you for your request and details.

We have forwarded this to the relevant department for investigation.

Please bear with us - we will get back to you as soon as possible.

If you have any other questions or queries, please do not hesitate to contact us via live chat, email or phone.

Best Regards,

Tom

Sloty Support Team

[email protected]"

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So far I have been on live chat several times over the course of 7 weeks and I am still no further forward to resolving the issue.

My account was also self excluded which I did not request which does not allow me to check if the withdrawal has actually been withdrawn and if my account still physically exists. The main issue is that I'm told I will receive an update via email which NEVER arrives.

I have had no further information on the status of my withdrawal, and which documents have been accepted etc.

The entire withdrawal process and verification is purposefully long and agonisingly slow.

I requested £1535.20 13/05/20 at 21:59 and I would like this to be resolved as soon as possible.

AskGamblers

Dear all,

This complaint has been reopened as per Sloty Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Sloty Casino

Hello DEANPAULSMITH91,

Thank you for your patience.

Please note that we checked your account and we confirm that your pending withdrawal has been correctly paid out on the 14/07.

Please allow up to 5 working days to reach you, if you will still have any issues after those 5 days, please do not hesitate to contact us and we will be more than happy to assist you.

Also, kindly note that your account will remain blocked, per Casino decision, please refer to our Terms and Conditions, in particular, clause 14.3: The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured.

Do not hesitate to contact us for any further information or assistance.

Regards,
Sloty Team

AskGamblers

Dear @deanpaulsmith91,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

deanpaulsmith91

sloty have settled the winnings. thanks for your help

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sloty Casino - After weeks of waiting still no sign from my withdrawal

Complaint Info

Disputed casino

Reason

Amount

£ 1535.2

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