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Slotum Casino - Delaying payment of 10 LTC a verified account

RESOLVED
Complaint Info
Disputed casino Slotum Casino
Reason Delayed payment
Amount $ 2532.5
AshDaWinner New Zealand
Posted on April 11, 2021

Hi AskGamblers Complaint Team,

I have been trying to get some sort of actually response from Slotum support however they are ignoring my emails and support requests from live chat get the generic response of "we cant do anything to speed it up, you have to wait". I have a fully verified account, I have done everything they have asked yet they still will not process a withdrawal even after their website advertises "INSTANT WITHDRAWAL"

I have checked their terms and conditions and there is no mention of a delay to process withdrawals.

I fear I have wasted my money on depositing 9 LTC over the past 2 months. The amount im trying to withdraw is 10 LTC.

Posted on April 14, 2021

Hi Ashleigh!
We are sorry that you have encountered this problem, but as far as we know your winnings occurred on 04.09.2021, and already on 04.10.2021 your funds were withdrawn in full.
There was a slight delay due to the fact that your account wasn't verified.
The agent has requested your documents, this is a standard procedure.
On 10.04.2021 you placed funds for withdrawal and in an hour all funds were withdrawn to you.

Our conclusions are really instant, but if the account is verified.
And one more thing: you got a big win by playing free spins with the WEEKEND RELOAD bonus. Our rules state that the maximum winnings from free spins can be no more than 0.715 LTC, and according to the rules, we would have to reduce your winnings to this amount, but we decided to withdraw the entire amount of your winnings of 10 LTC.

We respect our players and we can sacrifice our rules for you.
Your account is now verified and you can take full advantage of our fast cashout service.
We wish you success and great victories!

Kind regards, Slotum Casino

AshDaWinner New Zealand
Posted on April 15, 2021

AskGamblers team feel free to mark as resolved.
Casino processed the withdrawal I just had to do it in 6 transactions rather then one and they processed them within an hour.

AskGamblers
Posted on April 15, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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