My $300 withdrawal was approved on 22/12/18. I received the below email from slots million to confirm:
'Your withdrawal of $300.00 has been accepted and processed. It is now on its way to you.
Depending on your payment method, it may be settled instantly, or it could take between 3 to 5 working days for your winnings to reach you. Please take into account that working days do not include weekends and bank holidays'
I understand that from the 22/12/18 until now there have been public holidays, however this should have only caused minor delays ( 1 week at most). it has been 4 weeks and i have not received my withdrawal. Not to mention the email states 3 -5 working days.
I have contacted the casino chat several times, and keep getting told various inconsistent excuses as to why this is delayed. On Jan 3rd, this was the answer i got when i questioned why it taking so long
I am sorry but with Christmas and New Year it seems to take a bit longer for a lot of people
Can I kindly ask you to send us a bank statement if it is still not there by monday?
Our payment team needs this to investigate because after we sent the money it all depends on the banks
I hope you will receive the money soon'
So Monday came, still no funds! so i immediately sent my bank statement to the fiance/documentation team on 8/1/19.I never received any kind of response that this had been received and actioned. This was apparently to prove i had not been paid the money.
On Thu, Jan 10, 2019 at 5:21 PM, Katya wrote via Messenger:
You should receive the funds within the next few days. I apologize again for the delay, there was an issue on the payment provider's end.
The funds were NOT deposited in my account 'in the next few days', and i am not sure how the support agent can tell this when it clearly is not true. And i am not sure how delays/tech issues etc. take 4 weeks to fix? The payment is not stuck with my bank, I've checked.
I understand this may be out of their control (slots million) - however telling people it will be in your account in 2 days and it still not being there after nearly 4 weeks is unacceptable.
I have never had to wait this long for a withdrawal, and i don't appreciate also receiving emails stating the same 'this is our top priority, you payment has been processed and should be in your account in a few days'