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Slots Village no deposit bonus impossible to withdraw

REJECTED
Inactive user
posted on May 16, 2014.

Since a week i am sending message and paper to withdraw my free no deposit bonus i have all complete in order what demanding in the chart below http:/­/ww­w.s­lot­svi­lla­ge.c­om­/wi­thd­raw­als.asp they always miss something when i contact them to withdraw the last thing they say is that to have a payout a need a Neteller account what i have done by subscribing but after contacting live support next day they say that i cannot withdraw from Canada or us with a Netteller account they are always find something to not do a payout but for the Netteller payout this is not write in http:/­/ww­w.s­lot­svi­lla­ge.c­om­/wi­thd­raw­als.asp that you cannot withdraw in certain country just demand it for no deposit bonus .... there is something can i do to have my money or at least that they can update chart for new customer beacause its a big waste of time for all that are beleving that you really can cashout thank you very much in advance

posted on February 15, 2011.

Hello AskGamblers.com

Thank you for writing to us at SlotsVillage about this complain.

Accounting team is trying to work with "beermoneymike" to assist him to withdraw his $140 winning made of free money, in spite of his unacceptable and abusive behavior toward our staff members. if requested we are happy to forward all email correspondences to AskGamblers's admin.

In fact we would like AskGamblers.com to assist us with the pending requirements from "beermoneymike" so we can finally complete this payout, it is indeed a time consuming for both sides and our interest is the same; to solve it.

Currently "beermoneymike" provided us with invalid Tel Number and a vague copy of his picture ID. the withdrawal cannot be processed unless the tel number is valid and "beermoneymike" send us a clear copy of his ID so we can verify the details.

Also, Allow us to mention that all rules are not new and were in the same link "beermoneymike" posted; on section #22 of the T&C all requirements are clearly stated.

At Your service,

SlotsVillage.com Team

AskGamblers
posted on February 15, 2011.

Hello SlotsVillage,


Thanks for your prompt reply.


This system will allow 4 days for both sides to respond.


If you need more time for processing the payment, we can reopen the case later.


We do not require you to send us your discussion with the player, but if you feel that could affect this case in any way, feel free to do it here.


beermoneymike, please send them all requested details and documents again in order to process the payment.

AskGamblers
posted on June 27, 2018.

This complaint has been reopened due to the declared willingness on behalf of Slots Village Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is reluctant to give these old cases one more chance for a successful resolution.

posted on June 28, 2018.

Hello,

Thank you, AskGamblers, for reopening this complaint and we would like to also thank the customer for his patience while we investigated this.

After a second review of the situation of the account we can confirm should documents be approved on the customer's account, we would be able to process the payment right away.

Please provide us with a valid Picture ID and a recent Utility Bill (issued in your name and on the address that you have set on your account, not older than 3 months), as well as confirm your Neteller ID via email to security [@] slotsvillage.ag [typed together]. As soon as we receive the documents we will make sure the payment is processed ASAP.

We hope to hear from you soon. Thank you once again for choosing our services and know that we appreciate all effort put into solving this matter.

We rest at your and AskGamblers’ full disposal in case you have any questions or need any extra information.

Kind regards,

The Slots Village Team

AskGamblers
posted on July 2, 2018.

Dear player,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

AskGamblers
posted on July 5, 2018.

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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