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Slots Village Casino - Account closed with no further explanation

RESOLVED

Complaint Info

Disputed casino

Slots Village Casino
Nenad6273 Western Australia Message
Posted on December 16, 2019

I’m very appreciative that I found this site because I have hit the brick wall trying to resolve this issue! Couple emails between slotsvillage support and myself and total silence no response at all with any explanation is on what grounds specify is my account blocked first balance of approximately $556 frozen and then shortly after account cancel and funds vanished????? I will kindly forward all the emails between us and that was only way of contact so you can see yourselves of pure robbery on they behalf. It is much easier for you guys to see what went on instead me trying to explain here and missing parts ... If you have any additional questions please free to ask I’ll be happy to provide. Thank you for taking time to looking into my case.

Regards, Nenad < surname removed >

Posted on December 18, 2019

Hello,

We hope this message finds you well.

Please note that we looked into it and found that our Security Department had to close your account according to the following rule in our Terms and Conditions:

2.1.12. Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple account, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Due to the fact that the aforementioned rule does not allow our members to have more than one account open on Slots Village Casino and because there were two such accounts created by you, we will unfortunately be unable to re-open them.

Thank you for your understanding in this matter.

Kind regards,
Slots Village

AskGamblers
Posted on December 18, 2019

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Slots Village Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Slots Village Casino Complaints

  • 20 of 20 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 313 USD avg amount

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