Complaint #5 Slotnite Casino

Withdrawal with the same method I deposited

By raitisdaug

5 years ago

Hello, I made a deposit with Skrill on November 13 at Slotnite casino. When I wanted to withdraw the Skrill option did not show up. It's been almost a month and this issue still has not been resolved. In all our email correspondence they say that they are working on this issue but there are no improvements whatsoever. At first they said that they can send my withdrawal manually (Live Chat). Then it wasn't an option either. I have no access to chat transcripts at the moment but I asked them to send them to my email and still have not received them.

The Skrill deposit method are still on their website. Still no withdrawal method. And my deposit method shows up as ''adyen'' despite I deposited with Skrill.

My account is fully verified.

They just say that the issue is forwarded to relevant department but seems like they are not doing anything.

Best regards,
Raitis

Disputed Casino Slotnite Casino

Reason Delayed payment

Amount €90

Discussion

AskGamblers

• Support Team

5 years ago

Dear @raitisdaug,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slotnite Casino

• Representative

5 years ago

Hello Raitisdaug,

We have had this matter reviewed for you and note that your concern about the Skrill option not being reflected. We draw your attention to our terms and conditions https://www.slotnite.com/terms, which provide the following in relation to this: “Where your withdrawal method is no longer valid or available (for example, it has expired) your withdrawal will not be processed, and you will be asked for details of an alternative payment method. We may request further information or documentation from you in this instance.”

Further to your withdrawal request, kindly note that the funds have been successfully processed to the payment source they originated from and should clear within 48 business hours.

Should you require any further clarity on this matter, please feel free to reach out to our Complaints Team on complaints@slotnite.com

Kind Regards

Slotnite Casino

raitisdaug

5 years ago

You are saying that everytime I contact you but nothing has been resolved for over a month now.

Slotnite Casino

• Representative

5 years ago

Hello Raitisdaug,

We will look into this matter and get back to you as soon as possible.

Best regards,

The Slotnite Team

Slotnite Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $572

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Slotnite Casino Complaints

See all complaints for this casino

Casino will not payout

After several attempts to withdrawal my winnings Slotnite has failed to pay me. I have tried to bank withdraw and skrill withdrawal several times with no success not even a reason as to why it failed. I have made a successful withdrawal in the past via bank transfer. I have never had a problem withdrawing from white hat casinos in the past and i have been gambling with them for several years now.

Resolved

$2,306

Refusing withdrawal by making the account verification impossible

On the 22/04 I submitted a withdrawal, or which I have done many times with this casino with no issues whatsoever.

After 2 days I’d of usually received these funds, however I still hadn’t. So I contacted them to be told I needed to prove ownership of ONE card. I then complied and sent off the necessary document.

2 days later I still had no correspondence, so again it was ME, who contacted THEM to find out the issue. I was then told they wanted proof of ownership of a further THREE cards. After explaining these cards were no longer active I was told (and have proof) that a statement or an account confirmation letter would be sufficient to release my money. So again, I sent off these documents.

After still not hearing back I was forced to contact them AGAIN, to then be told this wasn’t possible to accept and it would need to be a letter stating I owned the cards. After getting in touch with 2 separate banks (Halifax and Santander), I was told this isn’t something the bank would issue, and a statement showing the funds going to the merchant should be sufficient.

After taking this back to Slotnite they have now closed my account without actioning my withdrawal and are completely ignoring any further correspondence.

All this is from me having to contact them and not being told first hand there are any problems.

I have since gone back providing full bank statements to be completely ignored again.

I have screenshots and transcripts of all contradicting conversations

Resolved

3 months delayed payment

Hi!

Yes! As if today it has been exactly 3 months since I made a withdrawal request on Slotnite gambling site.

I have been back and forth with very unhelpful customer support via chat almost daily and had many negative thoughts as well as felt very cheated by the same site that has received certainly 20x that sum in 2 weeks i have played there.

I have made 3 withdrawal requests in the beginning of December 2021.

1st request of 300€

2nd request of 300€

3rd request of 145€

2nd and 3rd request I have cancelled and played out the money on casino games.

The first however stayed like it was pending withdrawal for a couple of weeks. After which they replied my question on chat (again not their initiative) that they have a problem with my withdrawal and that it has been rejected by my bank. Which has never ever happened in all my online gaming experience but ok. Fine. Till this day they are replying with the same exact scripted sentence "the economy team is resolving the issue". No further information is issued even as a affected paying customer i got the feeling each time like i was just a burden and annoying. Which is the opposite of the meaning "customer service".

Anyways... I gave it a try tonight as well where i coldly got a reply if I even have evidence of the withdrawal request like screenshot or what not!? Meaning that they are not even trying to fix my issue or payout my long delayed requested sum but they don't even know it exists apparently...

I have given up almost totally and figured that it is a scam. And the money has been stolen. They contacted me several times in the past three months with the inquiry if I want to choose an alternative payment method (Paypal, Skrill) to receive my money. To which i replied "yes please...whatever just pay it out". Recieved confirmation of customer service in that it has been an accepted and fixed and that i should allow few days for the transfer. Again both Skrill and Paypal are instant transfer/payment sites which seemed weird for why wait again?

In summary, i have been lied to and sinned around in circles by this site for a quarter of a year now. I hope you can help me to resolve this issue if possible!? Apparently the people who are suppose to lack motivation and really

Just don't care.

Thanks in advance!

Haris

Resolved

€300

Problem with receiving my withdrawal

It is a shame I have to write this complaint but I have been waiting since 10th October for my Nok 9000 winnings.

I go into live chat almost every day now to hear if there is any progress but there is never any news and I get the same answer which is that they are still investigating.

I have even asked them to just set the money back into my casino account but they won't do that either.

I have sent all documents they have asked including my bank statement to prove that I have not received my winnings.

My senior VIP manager is never there when I go into chat.

I hope that this can get sorted quickly as a month is a long time and is not what they advertise for withdrawal time.

Resolved

kr9,000