Complaint #12 Slotnite Casino

3 months delayed payment

By Kenei21

4 years ago

Message on forum

Hi!

Yes! As if today it has been exactly 3 months since I made a withdrawal request on Slotnite gambling site.

I have been back and forth with very unhelpful customer support via chat almost daily and had many negative thoughts as well as felt very cheated by the same site that has received certainly 20x that sum in 2 weeks i have played there.

I have made 3 withdrawal requests in the beginning of December 2021.

1st request of 300€

2nd request of 300€

3rd request of 145€

2nd and 3rd request I have cancelled and played out the money on casino games.

The first however stayed like it was pending withdrawal for a couple of weeks. After which they replied my question on chat (again not their initiative) that they have a problem with my withdrawal and that it has been rejected by my bank. Which has never ever happened in all my online gaming experience but ok. Fine. Till this day they are replying with the same exact scripted sentence "the economy team is resolving the issue". No further information is issued even as a affected paying customer i got the feeling each time like i was just a burden and annoying. Which is the opposite of the meaning "customer service".

Anyways... I gave it a try tonight as well where i coldly got a reply if I even have evidence of the withdrawal request like screenshot or what not!? Meaning that they are not even trying to fix my issue or payout my long delayed requested sum but they don't even know it exists apparently...

I have given up almost totally and figured that it is a scam. And the money has been stolen. They contacted me several times in the past three months with the inquiry if I want to choose an alternative payment method (Paypal, Skrill) to receive my money. To which i replied "yes please...whatever just pay it out". Recieved confirmation of customer service in that it has been an accepted and fixed and that i should allow few days for the transfer. Again both Skrill and Paypal are instant transfer/payment sites which seemed weird for why wait again?

In summary, i have been lied to and sinned around in circles by this site for a quarter of a year now. I hope you can help me to resolve this issue if possible!? Apparently the people who are suppose to lack motivation and really

Just don't care.

Thanks in advance!

Haris

Disputed Casino Slotnite Casino

Reason Delayed payment

Amount €300

Discussion

AskGamblers

• Support Team

4 years ago

Dear @Kenei21,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slotnite Casino

• Representative

4 years ago

Hello @ASKGAMBLERS

Kindly note that this customers query has since been resolved internally.

The funds were returned to the customers gaming account on 17th February 2022, with the option to resubmit the withdrawal to an alternate withdrawal method.

We note that despite contact from the respective teams handling his case, the customer has made no further contact with us since; and thus, ask you to kindly close this thread.

Kind Regards

AskGamblers

• Support Team

4 years ago

Dear Slotnite Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Kenei21

4 years ago

I just want it resolved please as soon as possible.

Slotnite Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $572

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Slotnite Casino Complaints

See all complaints for this casino

Casino will not payout

After several attempts to withdrawal my winnings Slotnite has failed to pay me. I have tried to bank withdraw and skrill withdrawal several times with no success not even a reason as to why it failed. I have made a successful withdrawal in the past via bank transfer. I have never had a problem withdrawing from white hat casinos in the past and i have been gambling with them for several years now.

Resolved

$2,306

Refusing withdrawal by making the account verification impossible

On the 22/04 I submitted a withdrawal, or which I have done many times with this casino with no issues whatsoever.

After 2 days I’d of usually received these funds, however I still hadn’t. So I contacted them to be told I needed to prove ownership of ONE card. I then complied and sent off the necessary document.

2 days later I still had no correspondence, so again it was ME, who contacted THEM to find out the issue. I was then told they wanted proof of ownership of a further THREE cards. After explaining these cards were no longer active I was told (and have proof) that a statement or an account confirmation letter would be sufficient to release my money. So again, I sent off these documents.

After still not hearing back I was forced to contact them AGAIN, to then be told this wasn’t possible to accept and it would need to be a letter stating I owned the cards. After getting in touch with 2 separate banks (Halifax and Santander), I was told this isn’t something the bank would issue, and a statement showing the funds going to the merchant should be sufficient.

After taking this back to Slotnite they have now closed my account without actioning my withdrawal and are completely ignoring any further correspondence.

All this is from me having to contact them and not being told first hand there are any problems.

I have since gone back providing full bank statements to be completely ignored again.

I have screenshots and transcripts of all contradicting conversations

Resolved

Problem with receiving my withdrawal

It is a shame I have to write this complaint but I have been waiting since 10th October for my Nok 9000 winnings.

I go into live chat almost every day now to hear if there is any progress but there is never any news and I get the same answer which is that they are still investigating.

I have even asked them to just set the money back into my casino account but they won't do that either.

I have sent all documents they have asked including my bank statement to prove that I have not received my winnings.

My senior VIP manager is never there when I go into chat.

I hope that this can get sorted quickly as a month is a long time and is not what they advertise for withdrawal time.

Resolved

kr9,000

Withdrawal with the same method I deposited

Hello, I made a deposit with Skrill on November 13 at Slotnite casino. When I wanted to withdraw the Skrill option did not show up. It's been almost a month and this issue still has not been resolved. In all our email correspondence they say that they are working on this issue but there are no improvements whatsoever. At first they said that they can send my withdrawal manually (Live Chat). Then it wasn't an option either. I have no access to chat transcripts at the moment but I asked them to send them to my email and still have not received them.

The Skrill deposit method are still on their website. Still no withdrawal method. And my deposit method shows up as ''adyen'' despite I deposited with Skrill.

My account is fully verified.

They just say that the issue is forwarded to relevant department but seems like they are not doing anything.

Best regards,
Raitis

Resolved

€90