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Slotnite Casino - 3 months delayed payment

RESOLVED

Complaint Info

Disputed casino

Slotnite Casino

Amount

€ 300

Posted on February 11, 2022

Hi!

Yes! As if today it has been exactly 3 months since I made a withdrawal request on Slotnite gambling site.

I have been back and forth with very unhelpful customer support via chat almost daily and had many negative thoughts as well as felt very cheated by the same site that has received certainly 20x that sum in 2 weeks i have played there.

I have made 3 withdrawal requests in the beginning of December 2021.

1st request of 300€

2nd request of 300€

3rd request of 145€

2nd and 3rd request I have cancelled and played out the money on casino games.

The first however stayed like it was pending withdrawal for a couple of weeks. After which they replied my question on chat (again not their initiative) that they have a problem with my withdrawal and that it has been rejected by my bank. Which has never ever happened in all my online gaming experience but ok. Fine. Till this day they are replying with the same exact scripted sentence "the economy team is resolving the issue". No further information is issued even as a affected paying customer i got the feeling each time like i was just a burden and annoying. Which is the opposite of the meaning "customer service".

Anyways... I gave it a try tonight as well where i coldly got a reply if I even have evidence of the withdrawal request like screenshot or what not!? Meaning that they are not even trying to fix my issue or payout my long delayed requested sum but they don't even know it exists apparently...

I have given up almost totally and figured that it is a scam. And the money has been stolen. They contacted me several times in the past three months with the inquiry if I want to choose an alternative payment method (Paypal, Skrill) to receive my money. To which i replied "yes please...whatever just pay it out". Recieved confirmation of customer service in that it has been an accepted and fixed and that i should allow few days for the transfer. Again both Skrill and Paypal are instant transfer/payment sites which seemed weird for why wait again?

In summary, i have been lied to and sinned around in circles by this site for a quarter of a year now. I hope you can help me to resolve this issue if possible!? Apparently the people who are suppose to lack motivation and really

Just don't care.

Thanks in advance!

Haris

Posted on February 14, 2022

Hi KENEI21,

I'm sorry to hear about your negative experience, we are looking into the matter and will reply to you as soon as possible.

Kind regards,


Jeremy

Posted on February 14, 2022

Ok...but that doesnt help me that much. Same response i got last 3 months

Posted on February 14, 2022

Hello KENEI21,

We again note that are sorry to hear about your experience and thank you for your feedback.

Kindly be advised that we have escalated your dispute to our Complaints Team, who will be in direct contact with you in this respect. For information pertaining to our Complaints and Disputes Procedure, please see clause 21 of our terms and conditions https:­//w­ww.s­lo­tni­te.c­om­/te­rms­&scrollTo=complaintsanddisputes

Please keep an eye out for their email and I too will update the thread upon further word from them.

Kind Regards

Jeremy

Posted on February 18, 2022

I just want it resolved please as soon as possible.

AskGamblers
Posted on February 22, 2022

Dear Slotnite Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on February 23, 2022

Hello @ASKGAMBLERS

Kindly note that this customers query has since been resolved internally.

The funds were returned to the customers gaming account on 17th February 2022, with the option to resubmit the withdrawal to an alternate withdrawal method.

We note that despite contact from the respective teams handling his case, the customer has made no further contact with us since; and thus, ask you to kindly close this thread.

Kind Regards

AskGamblers
Posted on February 23, 2022

Dear @Kenei21,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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