I am a player at slotland for a year. I like their games and bonus structure. In order to gain the bonus “deposit 1000$ and gain 100$bonus”, I have played activly last two months. I have deposied at least 1780$ at slotland for this year. However, before I can get my second “deposit 1000$ and gain 100$bonus”，today I receives a letter that told me they will not give me bonus anymore, without any reasons written.
I hope to get the bonus I should get, and have the right to gain bonus. Unless slotland can provide the reasonable excuses to remove my bonus, they should not cancel anyone's bonus arbitrarily. (just because I may earn a little money from them?）
If slotland deny my demand, i think every player should keep in mind that the casino may cancel your bonus that you should have or almost qualify for. It is not a normal casino should do.
The letter I received is attached as following（can anyone figure out the reason they provide?）:
This is Robert, Supervisor of Customer Support at Slotland. You have
been a loyal member of Slotland Casino for one year already and during
this time you have proven to be a very skilled and experienced player.
Both Slotland and Win A Day are fair and honest casinos and do not
exclude players because of their exceptional luck or skillful playing as
our competition sometimes does. However, we cannot continue granting you
our Promotional and Standard bonuses. For this reason, I have
unsubscribed your account from receiving our Newsletters and all
bonuses, effective immediately.
Thank you for understanding and I hope you remain our loyal player in
Please, let me know, if I can be of any assistance.
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