I used to really enjoy playing this casino however I am so frustrated at the wait time to get my winnings I just don't know that I'll be back. I was a loyal player and now I feel completely mistreated, not only did they exempt me from using their descent deposit bonus's now I can't get a straight up status on my winnings, it's been since 12/1 that I requested the withdrawal and frankly I don't care about their approval time, processing time, blah blah, I've been waiting over 7 weeks. Every time I ask them about it they give me the same "you will receive an email from processing with mailing info" or something to that effect but never anything else. Last night I communicated with the "manager" via live chat, I told him that he needs to actually call the powers that be by this morning and get me a status or I file a complaint on this site, I also told him AM my time and not his, of course he did not follow through as I advised. All I want is a little respect from these people, I've never been so mistreated from people that I would give money too. I hope you can help resolve this issue.