Ag Awards

Slot Madness Casino - 7 weeks still waiting on withdrawal

Complaint Info
Disputed casino Slot Madness Casino
Reason Delayed payment
Amount $ 3560
malibujeanne United States Message
Posted on July 16, 2014

I used to really enjoy playing this casino however I am so frustrated at the wait time to get my winnings I just don't know that I'll be back. I was a loyal player and now I feel completely mistreated, not only did they exempt me from using their descent deposit bonus's now I can't get a straight up status on my winnings, it's been since 12/1 that I requested the withdrawal and frankly I don't care about their approval time, processing time, blah blah, I've been waiting over 7 weeks. Every time I ask them about it they give me the same "you will receive an email from processing with mailing info" or something to that effect but never anything else. Last night I communicated with the "manager" via live chat, I told him that he needs to actually call the powers that be by this morning and get me a status or I file a complaint on this site, I also told him AM my time and not his, of course he did not follow through as I advised. All I want is a little respect from these people, I've never been so mistreated from people that I would give money too. I hope you can help resolve this issue.

Thank you

Posted on January 21, 2014

Dear Player:

We have been informed that your $2100 payment has been processed since 1/1/2014 3:31:26 PM and you should have received it by now.

On 1/10/2014 3:54:44 PM your $1460 payment was processed and you should receive it soon.

Please confirm once payment has been received.


AceRevenue Team

malibujeanne United States Message
Posted on January 21, 2014

I asked that someone from Slot Madness actually call the powers that be for an exact status, to tell me again that it will be "soon" is not acceptable as I've been hearing that for weeks, clearly, again, I feel completely mistreated. All it would take is someone to call that certain department for an EXACT status and nobody is willing to do that. I hope losing a loyal player was worth NOT making that call.

Posted on January 25, 2014

Dear Player

We have been informed that a SlotMadness representative would be contacting you in order to clarify any misunderstanding and answer any inquiry you may have.


AceRevenue Team

Posted on February 4, 2014

 @malibujeanne, please confirm if you have already received the payments.

Posted on February 9, 2014

Player did not show up to confirm his payments, therefore we consider this complaint as closed and successfully resolved.

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