I recently enter the December slot tournament (Naughty or Nice) with a prize pool of $2512 at Silver Oak. I actually received an email about the tournament and was interested in giving it a shot and so i made a deposit to be able to play in the tournament. My slot alias was SlotNoob and I played the tournament and ended up in first place, the tournament was not over yet, but last time i checked I was still in 1st place and almost 400 people had played already.
Today I logged on and I was credited with the $5 buy-in for the tournament and could no longer find the tournament. First place was $628 for that tournament. I joined the site not too long ago and I really liked it, they're live guys are fast and responsive and they have great bonuses, but email support is pretty bad because i never get any reply/confirmation email from them, but removing a tournament in progress and then giving back the buy-in fee is just unacceptable, especially for the people who were on top and in the money. Sure the people who were last are happy because they got the money they loss back, but what do I get?
Thank You for doing so well, but we decided to not give you the winnings you would have won, instead we gave all the people who loss their money back. Even on your website the December slot tournaments are still being advertised when they don't exist anymore, which is false advertising:
I think it would have been best to let the tournament just end as normal, or at the very least, adjust the prize pool to the number of participants and then payout the winnings accordingly to the leaderboard. I'm just very upset right now at how you guys handle this situation, I was really happy about my place in the slot tournament and what I might win. I talked to a live help person and they credited my account with $30 bonus and said "sorry." I don't want no $30 bonus with something like a 30x play through and a 2x max cashout as the solution. I really had planned on staying with you guys, but unless this issue is resolve, I don't think I can continue to do business with you guys anymore. If you advertise something, please follow through.
Thank you for all your help and support thus far, I really hope that you can do something about this because I really enjoy playing at silver oaks.
Hope to hear from you.