I have completed a hooyu verification and sent in my credit card info and signed auth forms to both Silver Oak ($1200 withdrawal) and Planet 7 ($5900 in withdrawals), but my withdrawals keep getting put back into my balances. All are wire requests and I emailed my wire info a long time ago when my first withdrawal was changed from Bitcoin to wire. (Tried to withdraw via Bitcoin but was emailed saying it would take too long and to send wire info instead. Has been ongoing for a few weeks. Please help me understand what I need to do or provide.
Disputed casino | Silver Oak Casino | |
Reason | Delayed payment | |
Amount | $ 1200 |
Hi Kristin--
I'm very sorry for the frustration you've been having with this--I'll be doing what I can to have this resolved for you as quickly as possible.
I'm not in the office until Monday, so I only have limited access to information. Unfortunately, I'm unable to check on this account (as well as your Planet 7 account). As soon as I'm in the office, I'll be checking on this and I'll come back with what I've found.
All the best,
Tawni
Thanks Tawni,
I no longer have pending withdrawals with Silver Oak or Planet7, but I won’t consider my complaints resolved until my documentation is confirmed and I have assurance that I can successfully withdraw future winnings in a reasonable amount of time. The run around and delays and repetitive emails are so frustrating, and when I can’t withdraw for weeks and end up canceling and playing through (yes, my choice, I know), it’s great for your company’s bottom line but it is a terrible customer experience. I have only had a successful customer experience by submitting complaints to be heard... That has been the only way I’ve ever had successful withdrawals with your company. I need to know this will stop happening...

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Silver Oak Casino management will soon jump in with an update on this complaint.

This complaint has been reopened as per Silver Oak Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.
Hi AskGamblers--
I'd like to ask that this issue be closed as the player has reversed her winnings and there are no withdrawals pending either approval or payment.
I'm dealing with the exact same issue with her Planet 7 complaint (withdrawals reversed and documents issue). Can we close this particular issue and I'll deal with her document issue with the Planet 7 complaint?
Much appreciated,
Tawni

Dear @k402801,
Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.
Thank you for your cooperation.
Silver Oak Casino Complaints
- 372 of 387 resolved
- 2 days avg response
- 4 weeks avg complaint life
- 3,077 USD avg amount
-
85 hours left
Silver Oak Casino - Delayed payment of $1,904
$1,904
Open85 hours leftSilver Oak Casino - Delayed payment of $1,904
Hello! I won and requested a withdrawal/payout of $2092 on December 12th. After bonus removal, should be $1904. It was approved on Dec 23rd, but has ...
-
Resolved
Silver Oak Casino - Over 2 Month Delay for Bitcoin Withdrawal
$1,000
Resolved
Silver Oak Casino - Over 2 Month Delay for Bitcoin Withdrawal
Ok so I requested a bitcoin withdrawal of $2500 on November 1, 2020. After about a month and much contact back and forth I received a partial payment ...
-
Resolved
Silver Oak Casino - Withdrawals not processed
$3,500
Resolved
Silver Oak Casino - Withdrawals not processed
I am a bee player with Silver Oak Casino and made my first withdrawal request foe the max weekly amount of $2500 on November 28, 2020 and a second ...
-
Resolved
Silver Oak Casino - Not paying me
$3,700
Resolved
Silver Oak Casino - Not paying me
hi and thank you for helping.... Silver oaks casino has not paid me on a $2000. wdraw request made on June 28th 2020. Here the updates to what i have ...
Have trouble with Silver Oak Casino?